I am lost, I am having problems with losing connection to the server while having a document open via the accesspoint. This is always happening around 4-5 minutes. I am not able to pinpoint it exactly. Of course I have searched the internet in hope of finding a solution but alas..
QlikView server version 12.10.20400.0(IIS), office 365 SSO.
It is happening on any browser ( chrome, IE, Edge, Firefox)
any location (IP)
even from local host (via formlogin)
Small and big documents.
We have traced it via chrome network log, nothing shows that a connection has been lost. I click on something after 4.5 minutes and it goes through this:
output in events log.
20170703T165925.000+0200 20170705T092503.000+0200 4 700 Information Ticket created: Ticket (9ACD9F0BDB1453121032C70DC7F1289A0D757E0C) for <USER>.
20170703T165925.000+0200 20170705T092503.000+0200 4 700 Information Ticket Lookup: Ticket 9ACD9F0BDB1453121032C70DC7F1289A0D757E0C was found.
20170703T165925.000+0200 20170705T092503.000+0200 4 700 Information Server: Document Load: Beginning open of document
Because I set the session timeout to unlimited yesterday nothing has shown for today. In previous logs it states no session expired or something like that. It does seem that it creates new sessions for the same document. which seems odd
Have you checked the IIS logs for any information? Personally I find the webserver logs difficult to interpret but there could be some hints.
Perhaps you should file a ticket with support on it. Haven't worked in Azure with QV so it might be something there making it lose connection.
Had a similar problem a couple of years ago with an older verion (low SR of 11.2) where connection was lost and reconnected automatically with a new session without closing the previous one resulting in 2 concurrent sessions for the user. This was later fixed by upgrading to newest SR after several sessions with QV-support.