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peter_turner
Valued Contributor

Command Center disconnected

Hello everyone!

Has anyone had trouble with the V9 command center service?
My fresh install reports the command center service as disconnected.

Accesspoint loads but says 'No Server' and at the top of the page 0 of 1 QVs running, together with my pc and login name as normal.

Background:
New vista Business SP1
New fresh QV9 + Server install
All services report started, running under the admin account
Developer and Server are licensed
Admin user is in the 'QlikView Administrator' Group
I can load the accesspoint, management and enterprise console web pages.
Has IIS installed.

The following services are all using the admin login for this laptop:
QlikView Directory Service Connector
QlikView Distrubution Service
QlikView Management service
QlikView Publisher Command Center Service
QlikView Server
QlikView WebServer


I think the accesspoint error saying 'No Server' must be related to the command center service being disconnected.
Has anyone else had anything similar to this?

1 Solution

Accepted Solutions
peter_turner
Valued Contributor

Command Center disconnected

Hello everyone,

I fixed the problem on my pc, with a little help from QlikTeck support.

The problem was that the command center service (shown in the enterprise console) allways showed disconected.
It was also trying to use the username instead of the pc name. I.e making connections to John instead of JohnsPC.

In the end i changed afew of the xml config files in the QV folder (used the notepad++ freeware program to search the contents of all the files for my incorrect username setting).
Once these where changed to the pcname, and i restarted the service's, it all started working.
Reported this to QV support and they'll check if its my pc being weird or a bug.

Hope that helps someone.
Peter.

13 Replies
Not applicable

Command Center disconnected

I'm having similar issues. I'm in the process of upgrading from version 8.5 to version 9.0 and the Enterprise Management Console shows my Service name as Command Center being disconnected. In the Management Console it looked like it took my license key for the QVS but it's not rendering for the Publisher. When I try and input the license key for publisher I get the following error: "Failed to communicate with the command center"

Not sure exactly what to do...? Does anyone have any ideas on why the Command Center could be disconnected?

rob

Not applicable

Command Center disconnected

This happened to me too after a fresh install. However, the reason behind my situation was that somehow, the service wasn't recognized as running in a local account.

I ended up just resetting the Log on as in the service properties for each of the qlikview services(Right-click the service ->Properties -> Log On tab) to the local administrator account and then restarted each of the services again and that fixed it for me.

Hope this helps

peter_turner
Valued Contributor

Command Center disconnected

Hello everyone,

I fixed the problem on my pc, with a little help from QlikTeck support.

The problem was that the command center service (shown in the enterprise console) allways showed disconected.
It was also trying to use the username instead of the pc name. I.e making connections to John instead of JohnsPC.

In the end i changed afew of the xml config files in the QV folder (used the notepad++ freeware program to search the contents of all the files for my incorrect username setting).
Once these where changed to the pcname, and i restarted the service's, it all started working.
Reported this to QV support and they'll check if its my pc being weird or a bug.

Hope that helps someone.
Peter.

Not applicable

Command Center disconnected

Thank you everyone for your posts. I found out from talking with at QlikView Consultant that version 9.0 is still really a test app. They are planning on releasing version 9.1 on Sep. 1st that should be more of a production release.

I was able to get version 9.0 running in my test environment. Turns out that the PubUpgrad.exe file that was in in install pack loacated in(C:\Program Files\QlikView\Publisher\Command Center Service\PubUpgradeTool The file is called: PubUpgrad.exe) was not correct. He sent me an updated version of that executable and it seemed to have fixed the problem. He also sent me about 11 patches they are working on putting into the 9.1 release for me to test and play with in my test environement.

rob

smoon63
Contributor

Command Center disconnected

Do you happen to know if that PubUpgrade.exe file is available for download anywhere on the QV website?

Not applicable

Command Center disconnected

I had both a consultant looking at my issue as well as Tech Support. When the consultant solved my issue with the upgraded PubUpgrade.exe file I told tech support and he responded by saying that he would see about getting the updated PubUpgrade.exe file out to external users. Not sure if they are going to post it on their website somewhere or drop a link in this post. I sent a link with this post's url so hopefully it'll get posted here so others can use the correct file.

rob

smoon63
Contributor

Command Center disconnected

Very nice - thanks! Hopefully Support is watching this thread! Yes

Not applicable

Command Center disconnected

Thanks a lot, that fix my problem!!!

Not applicable

Command Center disconnected

Hi,

Just to let you know that recently I had to upgrade one of our customers from 8.5 to 9,0 SR3.

Acording to standard procedure before installing 9.0 I removed 8.5 (control panel->add/remove programs). Then I installed 9.0 and I received message: could not connect to command center. The error wasn't related to firewall/antyvirus blocking command center port. Problem was related to 8.5 configuration files that left. So what I had to do to solve my problem was:

1. Uninstall 9.0

2. Delete folder C:\Documents and Settings\All Users\Application Data\QlikTech

3. Delete Qlikview entry in registry

4. Install Qlikview 9.0 again

After those 4 steps Qlikview version 9.0 was working fine.

Cheers

Karol