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Not applicable

Publisher Issue on QV 11 SR1

Hello,

We recently upgraded our Publisher to version 11 SR1 (from 10 SR4).

Following the publisher we started to experience a strange problem -

The publisher starts a task, the model is being refreshed successfully then saved successfully, the QVB proccess is being released, but the task never stops running.

By "never stops" I mean that it's indicated as running in the QMC.

Aborting the task in the QMC doesn't help.

The only thing that helps is resetting both both Qlikview Distribution Service and Qlikview Management Service.

I tried to troubleshoot it, and found out that there's a new folder under QlikTech\DistributionService\ named "EDXResult".

It seems that every task that runs logs itself in an XML file there. When the task is created it's has a "running" state in the XML, and the state is changed to "Completed" or "Failed" when it ends.

However the XML file remain in the folder indefinitely, so after two weeks of running the server we already had 42000 files there, which made accessing the folder very slow.

After manually deleting the files in the folder it seems that there is an improvement (It's only been one hour since I've done it, so I can't be sure, but it seems better now).

So this leads me to suspect that the problem described above derives from the "EDXResults" folder getting overloaded and therefore the QMS can't update the XML file of the files to "Completed" after the run is finished.

So my question is - Can this really be the cause of the problem?

And if so, is there any solution (besides creating a daily task that will delete the files)?

Thanks for reading my wall of text

Yoav

24 Replies
Bill_Britt
Former Employee
Former Employee

Cleto,
No, QVB not QVD..

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
Not applicable
Author

Yeah yeah,

Sorry

Bill_Britt
Former Employee
Former Employee

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
jchoucq
Partner - Creator III
Partner - Creator III

Hi,

i have the same problem. Do you have any news ?

You mentioned a patch, is there something we can get from the support ?

Regards,

Johann

Bill_Britt
Former Employee
Former Employee

You should contact support to see if there is a patch.

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
jchoucq
Partner - Creator III
Partner - Creator III

Thank you for your answer.

You were right, I got a patch from the support, but I don’t understand why there is a patch on desktop too.

Do you have any informations ?

Regards,

Johann

Bill_Britt
Former Employee
Former Employee

Well, the server and Desktop has a lot of the same functionalityin it. That could be it or there is more than one fix in the patch and the above holds true for one of the other issues.

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.
jchoucq
Partner - Creator III
Partner - Creator III

and what about with an installation of Qlikview Webserver on another machine ?

I think webserver is not concerned ? Do you confirm ?

Regards,

Jo

Emmanuelle__Bustos
Partner - Specialist
Partner - Specialist

Same issue with the reloads we have installed QV11 SR1 with a patch 11.0.11310

Not applicable
Author

We have also experienced this issue a few times over the past couple of months. The task finishes fine but it appears as still running i.e. no error message is given on the console - which to the 'casual' observer appears that all is fine.

I also noticed that some of our scheduled tasks appeared as 'not scheduled' under the reload engine when this issue was happening.

To work around this problem i restart the Qlikview Distribution Service and Management Services. This also puts the scheduled tasks back to how they were previous to this error.