Publisher Issue

[dinuwanbr]

Hi,

I have created a report and triggered it with mail and PDF for the users where i added in Custom Directory in Directory services.

But my task schedule is always ending up with a warning. When I checked the log file it says warning comes because the mail cannot be sent. And in here the PDF file also getting generated without any issue.

Thanks in advance

Rgds,

Dinu1

[jagan]

Did you configured SMTP details in Qlikview server?

Regards,

Jagan.

[dinuwanbr]

Yes. I did. I can send the test mail too without any issue.

Rgds,

Dinu1

[sasikanth]

Are you sending mails to any other domains ?

[dinuwanbr]

Hi,

Actually we can send to any domain right (with internet)? But here m trying to send the mails to own domain. as i said I can send the test mail too.

Rgds,

Dinu1

[ashfaq_haseeb]

Hi,

Can you send the log file of document log and task log to look over?

Regards

ASHFAQ

[dinuwanbr]

Hi,

PFA for TaskLog

[ashfaq_haseeb]

Hi

There are couple of things to try.

Try by increase the SMTP timeout in the Mail Server settings in the QMC.

The default is 100 seconds, try by changing it  to 1000 seconds.

secondly try to increase the PDF Printer timeout.

To increase the PDF Printer timeout, do the following

• Locate the file settings.ini found in

Windows 2008 - C:\Windows\System32\config\systemprofile\AppData\Roaming\QlikTech\QlikViewBatch
Windows 2003 - C:\Documents and Settings\Default User\Application Data\QlikTech\QlikViewBatch
• Add the setting PDFPrintTimeoutInSeconds in the [Settings 7] section

[Settings 7]

PDFPrintTimeoutInSeconds= 120

• Save settings.ini and restart QlikView Distribution Service

Let me know if that works.

Regards

ASHFAQ

[dinuwanbr]

Hi,

I increased the time-out also. But i couldn't figure out where the settings.ini file. I'm using windows 2012 R2.

And if I'm asking for a pdf copy to a folder (by setting distribution to a folder) it works fine. So in my point of view it's not a matter with pdf printing.

Rgds,

Dinu1

[ashfaq_haseeb]

Hi,

I'm not sure about 2012 path as I don't have environment ready with me.

Try by following 2008 folder structure.

Regards

ASHFAQ