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Service Account cannot reload document w/ section access

I'm trying to reload and distribute a document with section access through publisher, and getting the error "Error   Document open call failed. The document might require username and password."

I have the service account in the section access table with a blank reduction field and admin access. The document is currently using prompt mode. I can access the document using regular users and admin accounts with * in reduction field on qlikview desktop. Is there something I'm missing?

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Re: Service Account cannot reload document w/ section access

Note: I was using USERID instead of NTNAME for testing, could this be the problem?