User and group of users are lost

[veronicahernand]

Good morning, I have a very urgent problem, I have a client that about three years ago, manually registered users and user groups, yesterday at 16:00 in the afternoon the information of the groups was lost, of the attached image marked in yellow, the .pgo files have been restored but the problem has not been solved, we could re-register the groups, but they are about 250 users, so we wanted another faster solution, to some Can you think of an idea? And now to ask, you know where this information is kept and why it could happen? Thanks in advance

[jyothish8807]

Hi,

Have you tried restarting the services and server ? Some times it happens due to services failure.

[Sonja_Bauernfeind · Accepted solution]

Hello,

It looks like you are missing groups in your Custom Directory. This is not stored in the .pgo files. The CalData.pgo file stores CAL information.

The QlikView Custom Directory settings and directory is stored in C:\ProgramData\QlikTech\DirectoryServiceConnector, with individual Connectors and their users, passwords, and groups are stored in \DirectoryServiceConnector\Resources

See here (kb: 000034820) for more information. If you lost Custom Directory Groups, then it's likely that this file was modified or is not readable correctly any more.

This location is not backed up automatically, but the customer might have external backups?

And yes, a restart of the services is certainly recommended as well.

[veronicahernand]

Thanks!!!! it works

[veronicahernand]

Thanks, but that didn't work 😞

[Sonja_Bauernfeind]

Happy to hear!