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drikusloots
New Contributor

Warning Failed to get client: Failed to get ticket

Hi All

We have a situation where Access Point is up and running fine, but when we try and open one specific model, we get a Reconnecting screen and the Connection Lost error screen.

When I check the webserver Logs I see : Warning Failed to get client: Failed to get ticket

I have tried the following:

Deleting the .shared and .Meta files

Deleting the TicketData.pgo files and recreated them

Restarted all services

The model opens fine with Desktop version.

Any help would be appreciated! Many thanks!

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