What can stop my QVWS service?

[#1]

HI

It is now occurring more frequently that all goes well but that the users can not access the modules vie AccessPoint.

1) When I go into QVMC it indicate that all Services is running.

2) I also go check the Services in the computer management console, it indicate all is running
3) as soon as I run the bat file to stop and start all the Services, then I can access the modules.

Why is this happening?

In my log file I can see that the module did build successfully.

It got distributed to the correct folder where users get access using AccessPoint.

The most important module used is also 1 515 780kb in size. Scheduled to build daily at 01:00.

The other module used is 4 706 477kb. Scheduled to build 3x a week at 20:00.

Regards

[awhitfield]

Hi  Zelda,

can you expand on what you mean by 'can not access the modules vie AccessPoint.'

Andy

[#3]

HI

The clients keep getting
Message: No Server

1) When I ping the server I do get replay

2) I logon to server stop and start the QVWS

3) then I can logon and use modules via the AccessPoint

[Peter_Cammaert]

This message means that the QVWS service that is providing you with AccessPoint access, cannot connect to the QVS service that is managing licenses and loading and displaying QVW documents.

A detailed explanation of what is going wrong (access rights, QVS not responding in a timely manner, etc.) can usually be found in the logs.

For QVWS, on the QlikView server check C:\ProgramData\QlikTech\WebServer\Log and open the latest log file.

For QVS, on the QlikView server check C:\ProgramData\QlikTech\Qlikviewserver and open the latest Events log file.

You may have to set logging to the highest level (Debug mode) in the QMC to get more detailed messages.

Peter

[#5]

many thanks

I will go investigate these logs.