I was given a task to show a count of open tickets at a point of time..regardless of its status now.
For example, if an issue is created today and closed after two days .. on the third day the issue will be shown as closed n but when I select a day before it was closed, it should be counted as backlog
I guess we have to use flags to achieve this .. but I am not able to figure out the way to achieve it
Thanks for your efforts, I guess I didn't explain my requirement correctly
let's say a ticket is raised on 21st of this month so ticket created date will be 21 and ticket status will be active, after working on the ticket if the analyst has closed the ticket on 24, Resolved day will be 24th and status changes to Closed.
Now the requirement is let say I want to make a report out of dashboard to show all open tickets by 23rd of the month if I select 23 and this ticket should be counted as active or backlog as it was closed on 24th.