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Partner
Partner

CISCO Switch ICM / IPCC data connection

Does anyone have any experience of or idea of how we could connect to Cisco Switch database for such as Call Centres - I believe the underlying data is either called ICM or IPCC?

Thanks

Geoff

1 Reply
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MVP & Luminary
MVP & Luminary

Depending from the version it should be a Sybase or  MS SQL Server database where you can connect via ODBC/OLEDB.

- Ralf

Vizlib Head of R&D