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gmarshall
New Contributor II

CISCO Switch ICM / IPCC data connection

Does anyone have any experience of or idea of how we could connect to Cisco Switch database for such as Call Centres - I believe the underlying data is either called ICM or IPCC?

Thanks

Geoff

1 Reply
MVP
MVP

CISCO Switch ICM / IPCC data connection

Depending from the version it should be a Sybase or  MS SQL Server database where you can connect via ODBC/OLEDB.

- Ralf

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