Did they know about the problem? Next step is to make sure that the user for whom the software is running has enough permissions. Maybe the license data can't be written into the registry because of lack of authority
Yes I explained my problem to Qliktech support. They just provided me with LEF so far.
Do you mean by your comment that people that do not have authority, meaning that they never used any Qlikview related items, will face this license key pop-up message, even though the LEF is set correctly?
Before delivery of Reload to Customer, we tested it on a local PC internally which has never used any Qlikview related items. The same context will happen with Analyzer : at deployment on end-users PC, they would need to enter license key and control number if we don't do anything about it
I already used Qlikview items on my PC and when I installed upgraded Analyzer and Reload (for testing), I was not prompted to key in a license key. Probably because I already have enough permissions?
Francois, I don't mean anything like that. Under user authority I mean the Windows level of permissions - admin, domain admin, user, power user, guest, etc. If user doesn't have enough permissions, he cannot install software. I assume you know already that any QV software (except Analyzer) requires a license, that consists of serial and control numbers. When a user enters the license, QlikView connects to the QlikTech's licensing server which verifies the license, and copies the LEF.txt file on user's machine. If user cannot connect to the Internet, LEF can't be delivered. In this case QlikTech can send a file and tell what to do with it. If the license is not correct, it can't help. I'm not sure what you mean under the "Reload" program. Is it QV Publisher? (Or there is something new I don't know about...) If it is Publisher, I recommend to login into Windows as a domain admin and run setup and licensing.
Thanks for taking your time to answer my questions
What I mean by "Reload program" is a software developed by ourselves that contains Qlikview OCX (8.5 version). It is aimed to refresh QVW files on the server side. We don't use QV Publisher
We got the correct license key and control number, but our Customer doesn't need to know these information and key in in the pop-up message. I think the problem will be solved if I find a way to to apply/input the license key and control number manually in the software (in the source code), so that end-user won't see any license pop-up when we deploy it
Indeed our Customer doesn't have Internet connection. Qliktech has sent us the LEF.file and we tried all the options to make it work, but it didn't. For example: