GetWebTicket not received

[florentgarel]

Hi.

Our Windows server was cloned to move on another DataCenter, so the existing one was copied and paste in the new infrastruce. (the existing will be erased soon).

The Server and its IP have changed.

I've configured this new name in the QMC and all seems to works fine , document are reloaded without error.

But .. The authentication was provided by an external page  and we use IIS and the method GetWebTicket.

Previoulsy it works fine.

and i can see all the calls in the IIS logs like that :

2019-06-26 05:04:37 QlikviewIP POST /QvAjaxZfc/GetWebTicket.aspx - 80 - TrustedIP Java/1.7.0_51 200 0 0 15

2019-06-26 05:04:41 QlikviewIP GET /QvAjaxZfc/authenticate.aspx type=html&try=http://myserver/QvAjaxZfc/opendoc.htm?document=Applications\mydoc.qvw&back=http://myserver/QvAjaxZfc/&webticket=OWK1leFHRZOh1L1FpWh2nX9zbdEnyg7BQg5GZvt8 80

But on the new infrastructure, the call of the method since not ne received : 

2019-06-26 14:35:51 QlikviewNEWIP GET / - 80 - 162.70.14.69 - 200 0 0 0

2019-06-26 14:35:51 QlikviewNEWIP GET / - 80 - 162.70.14.70 - 200 0 0 0

2019-06-26 14:35:53 QlikviewNEWIP GET /QvAjaxZfc/authenticate.aspx type=html&try=http://mynewserver/QvAjaxZfc/opendoc.htm?document=Applications/mydoc.qvw&back=http://mynewserver/QvAjaxZfc/&webticket=null 80

i've also replace myserver by mynewserver in the config.xml file (in ProgramData\QlikTech\WebServer)

i don't understand the matter.

If you can help me.

Thanks

Regards

Florent

[NadiaB]

HI @florentgarel 

Please refer to the following articles that can help to troubleshoot and resolve the issue:

QlikView Server: Request a ticket with Postman or Powershell

QlikView Authentication

Kind Regards.

[florentgarel · Accepted solution]

Hi nadia  

Thnaks for your help.

We finally succeed to get a Ticket. Our issue was on the authentication server. there were an issue with DNS 

and the query to get the WebTicket was not received on Qlikview side.

Regards.