Anuja, I just wanted to add a little to Nadia's post back, your account manager is the best resource to explain things and provide any cost information, but I wanted to note that we have two models now, perpetual and subscription licensing, so it is important to understand which model you are under. With perpetual, there is an maintenance fee that comes into play, and that is mainly to cover your upgrades and support, so keeping that current allows you to install the newer releases as they come out and entitles you to support. As Nadia noted, if you did not pay maintenance in this case, you would not be able to upgrade to new major releases nor would you be entitled to contact support for help, the Community would be your only place to go for help.
In the subscription model, things are a bit different, you pay an annual subscription for the right to use the software/service and that covers both the use and support coverage etc. The only additional charges would be related to education and any services engagements you may want to help you with things. Oh, I almost forgot, regarding the multiple renewals, be sure to ask your account manager/partner about getting everything on the same renewal date, that should be possible, I assume that is part of your frustration here...
Hopefully this helps a bit more, your account manager/partner should explain things similarly, but they can assist you in figuring things out, so you can decide what the best course of action is for you.
Regards,
Brett
To help users find verified answers, please do not forget to use the "Accept as Solution" button on any post(s) that helped you resolve your problem or question.
I now work a compressed schedule, Tuesday, Wednesday and Thursday, so those will be the days I will reply to any follow-up posts.
.png "Former Employee"){kind=icon}
