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suman_dhar
Contributor

Not able to view reports from the access point

Few Users able to connect access point but not able to see any document. They have Document cal license and security group is in place. Other users who are present on that group able to see the document.

Any idea ?

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17 Replies
sfatoux72
Valued Contributor

Re: Not able to view reports from the access point

You just add the user that could not access in the security group?

Because the security is not verify to each access, a cache is used and is it refreshed every 15 minutes

jonas_rezende
Valued Contributor

Re: Not able to view reports from the access point

Hi, Suman Dhar.

Verify in directory where is app, if the user has permission in folder. See image below.

Directory.png

suman_dhar
Contributor

Re: Not able to view reports from the access point

1. I have given Doc license

2. Two days back Security team added 10 users into the security group of the folder

3. 8 Users able to view document from the access point

4. two users not able to view it

5. We don't have any section access

suman_dhar
Contributor

Re: Not able to view reports from the access point

I have checked this and all are ok

Re: Not able to view reports from the access point

Can you temporarily enable automatic licence allocation and get one of the users to open the document, this will then populate the username correctly . You may need to add the domain to the username.

awhitfield
Esteemed Contributor

Re: Not able to view reports from the access point

have you assigned enough document cals to the actual documents?

Andy

suman_dhar
Contributor

Re: Not able to view reports from the access point

I have enable temporarily enable automatic licence allocation but result is remain same

sfatoux72
Valued Contributor

Re: Not able to view reports from the access point

Without CAL, you could see the application in the Access Point, but you could'not open it.

The only reasons to don't see an application is :

  • Security Access Right
  • "Section Access"

Jonas ask you to valide the security right on the folder, but verify the security directly on the application file.

awhitfield
Esteemed Contributor

Re: Not able to view reports from the access point

See the reply from Sebastian above, for the thumbnail not to appear it will be Section Access OR File / folder access, NOT cals.

Andy

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