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Naledi22
Contributor
Contributor
‎2022-09-14 05:46 AM

SLA Calculation

Hi Team 

please assist,

i have been given 24 hours SLA to resolve a call, the call was logged on this date 2022-09-13 12:30. working hours is 08:00 am till 18:00 pm. 

 

what will be the formula to calculate the hours left for the call to reach SLA and exclude after hours 

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