Deallocate license for deleted users

[Diane]

Hello,
Following the deletion of users, we have licenses allocated to deleted users and we can not recover the licenses.
What should we do?

Thanks in advance.

[Lech_Miszkiewicz · Accepted solution]

Contact support.

The way I deal with it is by adjusting Qlik Sense repository DB through SQL, but if you are not familiar with it then contact support. 

cheers

by the way - moving this post to Qlik Sense section of community

[anat]

Qlik Sense has a license quarantine period of 7 days after a user has been allocated a CAL.  The only way to reallocate that CAL is to ensure that the user does not use the license for 7 days.  At that point you can assign it to another user.

else you can check with Qlik Support.

[Lech_Miszkiewicz]

Hi @anat - you are talking about license assignment to existing users when this is a case when users were removed from User list in Qlik Sense - so this is completely different issue and has nothing to do with quarantine.