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savheid
Partner - Contributor
Partner - Contributor

Qlik Sense February 2022- Failure to open the selected hub with QS Desktop

Hello community.

I have set up an authentication link between the desktop and the servers of my company.

The version of my server is November patch 1.
Everything worked until I installed the February 2022 version, even with a more recent version of dekstop than the server.

Could you tell me if this is the desktop version or if I need to take some actions?

Thanks in advance

Labels (3)
3 Replies
Vinay_B
Support
Support

Hi @savheid,

 

Please follow the steps in the article and see if that resolves the issue: https://community.qlik.com/t5/Knowledge/Failed-to-open-the-selected-hub-Cannot-authenticate-Qlik-Sen...

 

If the issue still persists, please raise a case with our support team for further investigation.

 

https://community.qlik.com/t5/Knowledge/How-to-create-a-case-and-contact-Qlik-Support/ta-p/1710992

 

I hope this helps!

If this resolves your query, please click on "Accept as Solution" for confirmation. Thanks!
Daniele_Purrone
Support
Support

Hi @savheid ,
there shouldn't be any issue with the Desktop/Server compatibility in this case.
If the article suggested by @Vinay_B doesn't help, please check the logs under C:\Users\YOURUSERNAME\Documents\Qlik\Sense\Log\System for possible errors, and post them here.

Cheers!

 

Daniele - Senior Technical Support Engineer & SaaS Support Coordinator at Qlik
If a post helps to resolve your issue, please accept it as a Solution.
savheid
Partner - Contributor
Partner - Contributor
Author

Hi

The confiuration was already with Anonymous User in the virtual proxy osting the link.

And in the logs, there is only this