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Reconnect after connection lost without user interaction

marc2
Partner - Contributor II
Partner - Contributor II

Reconnect after connection lost without user interaction

During browsing of Qlik Sense sheets, if the websocket is broken, for example if I change the network from wired to wifi, I have a "Connection lost" error, asking to click on a "Refresh" button.
We have the same problem when we restart gracefully our Apache server : the Apache server is a reverse proxy to the Qlik Sense server. In this case all users displaying a Qlik Sense sheet have a "Connection lost" error message.

 

Is it possible to change how the connection lost error is managed :

  • Display a "Trying to reconnect" message
  • Try to refresh (same action as the Refresh button") several time after a few seconds
  • If after some trials the refresh is not possible, display the "traditionnal" "Connection lost" error message.

     

This could lower the calls about Qlik Sense on our support.

 

2 Comments
Meghann_MacDonald

From now on, please track this idea from the Ideation portal. 

Link to new idea

Meghann

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Ideation
Explorer II
Explorer II
 
Status changed to: Closed - Archived