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Download Task Diagnostics Package


Download Task Diagnostics Package

In order to maximize time to resolution and minimize the number of requests for more information from your system please attach the following:

  • The diagnostic package to the case as well as all of the logs.
  • Compress the log files before attaching to the case. The diagnostics package contains partial task log files and various debugging data that may assist in troubleshooting task-related issues.
  • repsrv*.log and the repuictl.log (if windows)



To download a diagnostics package:

  • Open the problematic task.
  • Switch to Monitor view.
  • Click the Tools toolbar button and then select Support > Download Diagnostics Package.



Depending on your browser settings, the following file will either be automatically downloaded to your designated download folder or you will be prompted to download it:

File name:


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