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Download Task Diagnostics Package

Michael_Litz
Support
Support

Download Task Diagnostics Package

In order to maximize time to resolution and minimize the number of requests for more information from your system please attach the following:

  • The diagnostic package to the case as well as all of the logs.
  • Compress the log files before attaching to the case. The diagnostics package contains partial task log files and various debugging data that may assist in troubleshooting task-related issues.
  • repsrv*.log and the repuictl.log (if windows)

Environment:

 

To download a diagnostics package:

  • Open the problematic task.
  • Switch to Monitor view.
  • Click the Tools toolbar button and then select Support > Download Diagnostics Package.

QlikReplicateDiagPackage.gif

 

Depending on your browser settings, the following file will either be automatically downloaded to your designated download folder or you will be prompted to download it:

File name:
<task_name>__diagnostics__<timestamp>.zip
Example:
MyTask__diagnostics__20180109161333.zip

 

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