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General: How to take a screenshot for Qlik Support cases

Daniele_Purrone
Support
Support

General: How to take a screenshot for Qlik Support cases

When submitting cases with Qlik Support, screenshots of error messages and symptoms are often important to allow our technicians to identify issues. These screenshots should include all relevant information. 

  • Complete error message makes sure Qlik Support knows exactly what is showing.
  • URL makes sure Qlik Support knows exactly where the error is generated.
  • System date and time makes sure Qlik Support can narrow down the time frame when trying to associate errors and log entries.

Below is an example of a well composed screenshot:
Well composed screenshot.jpg

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