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How to collect the Qlik NPrinting Platform Log Files

Daniele_Purrone
Support
Support

How to collect the Qlik NPrinting Platform Log Files

Where are the Qlik NPrinting log files located and how to collect them?  

To analyze Qlik NPrinting errors or issues, the log files are often needed. If reporting an issue to Qlik Support, they will often be required to help resolve the issue.

Environment:

NPrinting 16
NPrinting 17
NPrinting 18 (February 2018 to November 2018)
NPrinting 19 (February 2019 and forward)

 

Qlik support does not currently provide a tool to automatically collect NPrinting Logs, but they can easily be handpicked from the log files location.

Qlik NPrinting 16:

See How to collect Qlik NPrinting 16 Log Files

Qlik NPrinting 17:

The standard path for the log files is %ProgramData%\NPrinting\Logs

Qlik NPrinting 18:

The standard path for the log files is %ProgramData%\NPrinting\Logs

Qlik NPrinting 19:

The standard path for the log files is %ProgramData%\NPrinting\Logs

Import Tasks logs can be retrieved via the NPrinting WebConsole under Tasks > Import > Last Import Log

The following log files and folders are required for analysis:

  • "reporting_web_renderer_logs" folder (if it appears in the NPrinting Logs folder)
  • "nprinting_webengine.log"
  • "nprinting_engine.log"
  • "nprinting_scheduler.log"
  • "nprinting_manager.log"
  • "nprinting_upgradeDb.log"
  • "nprinting_upgradeDb.log"
  • "nprinting_engine_cef.log"
  • RabbitMQ logs (if requested by Support), are to be stored in C:\ProgramData\NPrinting\RabbitMQ\log

For all versions and problems:

  • Be sure to pick only the logs for the day(s) relevant to your issue. Sorting by "Date Motified" will help for this purpose. This will make analysis easier. 
  • If working with Support, and not differently instructed, be sure to include the logs for all services.
  • If working with Support, place the relevant files in a compressed archive file (.zip, .rar, etc.) and then attach them to your case.
  • If more convenient, simply zip/archive the entire NPrinting "logs" folder and upload the zipped/archved file to your respective Qlik Support Case

If troubleshooting issues with installation,

If troubleshooting issues with On-Demand,

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