Qlik Community

Support Updates Blog

Important and useful support information about end-of-product support, new service releases, and general support topics.

Katie_Davis
Digital Support
Digital Support

Hello Qlik Users,

Due to the overwhelming feedback regarding the need to view historical case information, we have re-opened the legacy case portal in read-only mode so you can view archived cases prior to our Oct. 4 portal migration. You will need to login to this page with your Qlik ID, then select Legacy Cases.

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To navigate to your archived cases, hover over the Case Portal selection in our support Ribbon when logged into Qlik Community. Select "Licenses and Archived Cases".

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Qlik will retain these archived, historical cases until October 4th 2022. Additionally, we will be announcing an updated Support data access and retention policy in the coming month. We recommend your organization back up any solution data from these archived cases relevant information internally as needed.

This new policy will not change our retention of attachments. Case attachments will still be archived after 90 days per our current Support Policy.

If you’d still like a data download of Product / Subject / Description / Resolution, please submit a case by choosing these selections, or comment on your already created case by requesting escalation.

Please note, all new cases will need to be submitted on our Qlik Community Support Portal and any case (open or closed) created Oct. 4, 2021 or later will be visible in the new support portal.

Thank you for choosing Qlik!

Qlik Global Support

 

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