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Important and useful support information about end-of-product support, new service releases, and general support topics.

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Digital Support
Digital Support

We are excited to announce that Catalog KPIs and Qlik Lineage Connectors are now available extending the Catalog capabilities in Qlik Sense SaaS.

Catalog KPIs will increase data trust by providing an easy way for users to distinguish which data and apps will best meet their needs with additional indicators planned for a future release.

With Qlik Lineage Connectors, you can now automatically pull together data traceability information from multiple sources including other BI Tools like PowerBI and Tableau.

With a better understanding of the origin, evolution, and meaning of each dataset, people gain confidence that their data is vetted and trusted.  And that drives up data and analytics use for decision making.


More information on these new capabilities here!

More lineage + More catalog capabilities = More data confidence


Engage with our experts and ask questions in our support portal or Qlik Sense product Forum.   
Thank you for choosing Qlik!


The usage KPI is very misleading for end users.  A really important app might just be used by 2 people but every day.  Why has this been exposed to end users?  It should only be for developers and administrators.  

Also I'm finding that the KPIs are incorrect.  For instance, I update an app and republish it and it resets the number of views to zero.  I also have another app where in my usage monitor application I can see it has had views in the last 28 days but the KPI says zero.  I really think this KPI needs to be removed.  There is an app usage application available already so we don't need this and end users certainly don't need to see it.


Whilst it great that we are getting more information on usage, I have to agree with @MLaverick , the KPI is misleading for end users, especially where they are incorrect.  However instead of removing them completely can we (Tenant Admins) have the choice to turn them on or off for end users?

Stay safe and curious! 


As much as I like surfacing useful information to end users, I'm not sure this is the best place to display these KPIs. They should be in a separate screen/report, where you can compare/contrast usage across the whole tenant, rather than right in the users face. 


Currently i'm struggling with the below error opening  QLC console  at  https://localhost:4114


2022-02-24 18:00:49.4518 1 QLCService INFO QLCService v1.0.1.0
2022-02-24 18:00:49.4218 1 Topshelf.HostFactory INFO Configuration Result:
[Success] Name Qlik Lineage Connector
[Success] DisplayName Qlik Lineage Connector Service
[Success] ServiceName Qlik Lineage Connector
2022-02-24 18:00:49.4518 1 Topshelf.HostConfigurators.HostConfiguratorImpl INFO Topshelf v4.3.0.0, .NET Framework 4.8.4470.0 (4.0.30319.42000)
2022-02-24 18:00:49.5015 1 Topshelf.Runtime.Windows.WindowsHostEnvironment DEBUG Started by the Windows services process
2022-02-24 18:00:49.5015 1 Topshelf.Builders.RunBuilder DEBUG Running as a service, creating service host.
2022-02-24 18:00:49.5015 1 Topshelf.Runtime.Windows.WindowsServiceHost INFO Starting as a Windows service
2022-02-24 18:00:49.5437 1 Topshelf.Runtime.Windows.WindowsServiceHost DEBUG [Topshelf] Starting up as a windows service application
2022-02-24 18:00:49.5437 5 Topshelf.Runtime.Windows.WindowsServiceHost INFO [Topshelf] Starting
2022-02-24 18:00:49.5437 5 Topshelf.Runtime.Windows.WindowsServiceHost DEBUG [Topshelf] Current Directory: C:\Program Files\Qlik\LineageConnector
2022-02-24 18:00:49.5437 5 Topshelf.Runtime.Windows.WindowsServiceHost DEBUG [Topshelf] Arguments:
2022-02-24 18:00:49.5618 5 QLCService INFO Starting QLCService
2022-02-24 18:00:49.7316 5 QLCService INFO Audit logging: False, Full
2022-02-24 18:00:49.7316 5 QLCService INFO Running as service
2022-02-24 18:00:49.7316 5 QLCService INFO Use Authentication: True
2022-02-24 18:00:49.7316 5 QLCService INFO Authentication type: Internal
2022-02-24 18:00:49.7316 5 QLCService INFO Disable scheduler: False
2022-02-24 18:00:49.7316 5 QLCService INFO Persistence engine: LiteDB
2022-02-24 18:00:49.8717 5 Topshelf.Runtime.Windows.WindowsServiceHost INFO [Topshelf] Started
2022-02-24 18:00:49.8517 5 QLCService INFO Application path is C:\ProgramData\Qlik\LineageConnector
2022-02-24 18:00:49.8573 5 QLCService INFO Using DataDirectory C:\ProgramData\Qlik\LineageConnector
2022-02-24 18:00:49.8573 5 BackupJobService INFO Database backup created: C:\ProgramData\Qlik\LineageConnector\app-settings.dat -> C:\ProgramData\Qlik\LineageConnector\backup\app-settings-20220224_180049.dat
2022-02-24 18:00:49.8717 5 QLCService ERROR Error in Startup System.Exception: Encryption entropy not found. Re-enter password in config file
at QLC.Tools.WindowsCredentialsEntropyService.GetEntropy()
at QLC.Tools.ConfigEncryption.GetEncryptedKey(String key)
at QLC.Data.Context.GetDbPasswordFromConfig()
at QLCService.DataBaseMigration.Migrate()
at QLCService.QLCSelfHost.Start()


What does it means?

Could someone help me?

Please let me know.

Best Regards


I'm also struggling to get this service to accept traffic. I had to installed it on my local machine with the company vpn-enabled but it doesn't matter if I'm on that vpn or not when starting the service or try to access the ui.

I've installed with my ad-account, also a local administrator.

I've checked for other services running on port 4114 with "Test-NetConnection -ComputerName <machine> -Port 4114" for localhost, machinename, fqdn and ip/ips. All returning "TcpTestSucceeded : False" so no other service is running on that port.

The log is telling me to check these things to resolve the issue...

2022-03-17 11:22:04.7871 7 Topshelf.Runtime.Windows.WindowsServiceHost INFO [Topshelf] Started
2022-03-17 11:22:04.7716 7 QLCService ERROR Error in Startup System.Exception: Error trying to reserve URL endpoint. Make sure service account is local admin and no other application is using 'https://*:4114/'
at QLCService.Installer.SetupConfigurationHelper.VerifyUrlReservation(String urlEndpoint, Boolean isNtlmEndpoint)
at QLCService.QLCSelfHost.Start()

I have tried uninstalling, removing folders and installing it again. Same result.

Any input is appreciated. TIA!


Any good news about this issue?