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Important and useful support information about end-of-product support, new service releases, and general support topics.

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Jamie_Gregory
Community Manager
Community Manager

Hello Qlik Users!

There have been a few changes to the Qlik Support Policy. Here is a summary of the changes:

  • The amount of Service Level Credits a customer may be eligible for if Qlik does not meet the Uptime Availability percentage stated in the Support Policy for Qlik Sense Enterprise SaaS has increased.
  • There has been a change to the communication frequency for Severity 2 Errors. Communications will increase to every 48 hours from every 72 hours during business hours.
  • Our support obligations regarding Qlik Libraries and extensions has been clarified.

 

Please review the policy at your earliest convenience and let us know in the comments below if you have any questions.

Thank you for choosing Qlik!

Kind regards,

Qlik Global Support

Update 6/9/2021 - An update is available on the QlikView Product Support Policy