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Important and useful support information about end-of-product support, new service releases, and general support topics.

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Jamie_Gregory
Digital Support
Digital Support

Hello Qlik Users!

Update as of 4:13 pm EDT on 4/20/2021 - We are receiving reports that the service is restored. Qlik is continuing to monitor. 

Auth0, a partner of Qlik’s, is currently experiencing an outage impacting Qlik Cloud Services. Customers using Qlik Accounts to login into their tenant are having issues logging in at this time.

Qlik is closely monitoring the situation and will keep you posted as more information becomes available. Please subscribe to the Qlik Status page to receive updates on the issue. View Auth0’s status page for more details on the outage.

Customers using their own IDP are not affected by this outage.

Kind regards,

Qlik Digital Support

 

11 Comments
Shivendra_Gautam
Contributor
Contributor

I am still not able to log in. And I need to raise a ticket urgently on the support portal. How should I go about it?
Thanks

673 Views
Akemi_F
Support
Support

Hi @Shivendra_Gautam 

I am sorry to hear that you were unable to access the Support Portal. My name is Akemi from Customer Support team.  I have checked your profile and it seems like you were able to talk to one of Customer Support agents via Live Chat and the issue was resolved, and you were able to submit a ticket to Product Support team. 

If this is not correct, please contact us. Please refer the articles below: 

If you have any difficulties to submit a ticket, let us know. Thank you. 

Akemi

 

558 Views
Shivendra_Gautam
Contributor
Contributor

Hi @Akemi_F , 

Thanks for getting back. The issue was resolved via live support smoothly.

473 Views
RoyBUK
Contributor
Contributor

Hi

 

I am trying to evaluate the software - but keep getting an error on login & now cannot go any further.

Luckily I have a session I managed to login to earlier which I can use - but will this work later?

392 Views
Jamie_Gregory
Digital Support
Digital Support

@RoyBUK What error message are you receiving when you try to log in?

341 Views
Miho_Tezuka
Support
Support
296 Views