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Jamie_Gregory
Community Manager
Community Manager

Hello Qlik Users!

Update as of 4:13 pm EDT on 4/20/2021 - We are receiving reports that the service is restored. Qlik is continuing to monitor. 

Auth0, a partner of Qlik’s, is currently experiencing an outage impacting Qlik Cloud Services. Customers using Qlik Accounts to login into their tenant are having issues logging in at this time.

Qlik is closely monitoring the situation and will keep you posted as more information becomes available. Please subscribe to the Qlik Status page to receive updates on the issue. View Auth0’s status page for more details on the outage.

Customers using their own IDP are not affected by this outage.

Kind regards,

Qlik Digital Support

 

13 Comments
KellyIBT
Partner
Partner

HI I would like to advise that I am unable to log onto the support portal.   The past few days I was able to get around this by logging on several times and it would eventually work.  Today it is not working.   

What occurs is this.

1) log onto partner portal

2) select support and click on support portal.

3) asked to log in again "sign into begin", when I click on log in I am redirected to https://www.qlik.com/us/.  Where it shows that I am already logged in.

4) I select support again and support portal (as #2 above) and the cycle starts again. #2,3,4,2,3,4,2,3,4

Can you please assist?

371 Views
Miho_Tezuka
Support
Support

@KellyIBT, I can see you have registered a support case as well. Our analyst will communicate with you from there.

However, it could be a cache issue, since I can log in both directly and from the partner portal and Qlik.com. Can you please try on a different browser or try after clearing the browser cache or in private mode?

Regards,

Miho

337 Views
KellyIBT
Partner
Partner

@Miho_Tezuka ,  Thank you,  I have cleared cache and tried Firefox both with same issue.  But I have since discovered that if I try to log in using the  "Are you a returning user, Sign in to begin" this does not work as described  before and needs to be fixed.  But If I login using the upper right hand corner 'Login' button then it works and I gain access.   I thank you for your help.  🙂

312 Views
Miho_Tezuka
Support
Support

Thank you @KellyIBT  Good to hear that you can log in now at least. I will add your comment to your support case, and we will raise that to the relevant team. 

280 Views
RoyBUK
Contributor
Contributor

Hi Jamie - The only error message I got is one stating that something had gone wrong and a link to click on to contact Support 

This then progressed to a blank screen with the Qlik Banner across the top.

I have tried to login this morning and it has logged in correctly

 

Thanks

 

 

228 Views
Miho_Tezuka
Support
Support

The issue to login support portal from "Are you a returning user? Sign in to begin" raised by @KellyIBT is now fixed. Kelly, thank you for bringing this up to our attention. 

174 Views