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Important and useful support information about end-of-product support, new service releases, and general support topics.

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Jamie_Gregory
Digital Support
Digital Support

Hello Qlik Users!

Last week I blogged about a Qlik Sense Desktop June 2020 Install Issue. To recap, the software would crash when authenticating if a previous version of Qlik Sense Desktop had been installed.

I am happy to report that this issue is resolved in the Qlik Sense Desktop June 2020 Patch 2 installer. The release is now available on the Qlik download site. After installing, verify the version installed is Qlik Sense Desktop June 2020 Patch 2 Update 1.

It was also communicated that the free version of Qlik Sense Desktop was to end on June 30, 2020. Due to the authentication issue, it was pushed back. The new end date for the free version of Qlik Sense Desktop is now July 14, 2020.

Users will still be able to access their Qlik Sense Apps via their local file system (default path is C:\Users\username\Documents\Qlik\Sense\Apps) and copy the files to other editions of Qlik Sense. 

To continue working in Qlik Sense Desktop, users must authenticate against either SaaS editions of Qlik Sense or Qlik Sense Enterprise on Windows.  Please note: Authentication against Qlik Sense Enterprise on Windows requires a professional license.

Qlik Sense Desktop authentication within SaaS editions of Qlik Sense.Qlik Sense Desktop authentication within SaaS editions of Qlik Sense.

For more information, please see the Changes to Qlik Sense Desktop in 2020 FAQ.

If you have any questions, please let us know in the comments below and we will reach out to the appropriate team if we do not have the answer. Please give this post a like if you found it useful and don’t forget to subscribe to the Qlik Support Updates Blog to stay up-to-date!

Kind regards,

Qlik Digital Support

27 Comments
-itsglen-
Contributor
Contributor
Not sure what license we have - just upgraded to June patch 3 and have not been able to get past clicking authenticate.
I read the link you shared and it seems in the instance of test license an error message from Qlik is displayed.

we are not getting an error message - Qliksense Is crashing and the message we are getting is a windows “application has stopped working” message. We pay for qliksense business and only do so to be able to use Desktop so this is very frustrating.
1,009 Views
Ozone
Contributor
Contributor

I still have the same issue as -Itsglen above.

Just closes when authenticating

Running June 2020 Patch 2 Update 1

975 Views
-itsglen-
Contributor
Contributor

Hey Ozone - I uninstalled Jun 2020 Patch 3 and then installed June 2020 Patch 2 update 1 and it lets me get in. 

 

936 Views
Jamie_Gregory
Digital Support
Digital Support

@-itsglen-  If it's still crashing, please try cleaning up the installation and reinstalling and see if that helps please. 

891 Views
bediehau
Partner
Partner

If it was fixed in June 2020 Patch 2, then I'm sorry to report that it has returned in Patch 4. At least when upgrading over November 2019.

I've had to uninstall Qlik Sense Desktop completely, and then reinstall June 2020 Patch 4.

Fortunately this does not destroy the work folder's contents, nor does it forget the configured client authentication links.

After uninstall/reinstall, all was working fine.

606 Views
Applicable88
Creator III
Creator III

Hello,

for the trial of QliksenseDesktop I used a qsd file which I downloaded at the Qlik Developer Site (Qlik Branch).

After I heard about problems with Patch 4 I also tried using Patch 3 Uptdate 1. 

The QSD Unlock File which I copied in the "trial" Qlik folder should put the trial until November 11th 2020. But according to the test countdown its still stated that it will be expiring on 10th September 2020.

Is this issue solved? Does someone has the same problem and found a workaround?

Thanks in advance. 

 

543 Views