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Jamie_Gregory
Digital Support
Digital Support

Hello Qlik Users!

With the recent change to Qlik Sense Desktop, we have seen some users facing issues with authentication. Users are reporting the following error message:

Failed to authenticate against the selected server. Please make sure your internet connection is working and try again.

Jamie_Gregory_0-1596053817372.png

There are a few reasons why this error could occur.

Reason

Solution

The firewall is blocking the required ports.

Contact your local IT/network administrator and ensure that the following URLs can be reached using https (port 443): *qlik.com, *.auth0.com and *qlikcloud.com.

Version of Qlik Sense Desktop.

Verify that you have the most up to date version of Qlik Sense Desktop installed.

A proxy is being used to access the internet.

It may be necessary to bypass the Proxy to log on and authenticate or to contact your local/IT network administrator to ensure the appropriate ports are opened.

A VPN is being used.

Disconnect from the VPN or contact your l local/IT network administrator to ensure the appropriate ports are opened.

The incorrect license was granted in Qlik Sense Enterprise.

A professional or user access license is required to authenticate against Qlik Sense Enterprise.

 

For more information on these solutions, please see this article. If you have any questions about authenticating against SaaS editions, please see How to authenticate Qlik Sense Desktop against SaaS editions.

Please let us know if you have any questions. If you found this blog useful, please give it a like! Also, subscribe to the Qlik Support Updates Blog by clicking the green Subscribe button.

Kind regards,

Qlik Digital Support

11 Comments
CamunaCavi
Contributor II
Contributor II

@rzenere_methode  Yes, actually doing that check turns out to be a "test" version. I didn't quite understand what that thing indicates, however we have purchased that license.
What can we do to solve it?

Thx for help.

601 Views
CamunaCavi
Contributor II
Contributor II

Hi@rzenere_methode. We received by email two different signed license keys and we entered by mistake the test site one.
Now we entered in the qmc > license management the right signed license key; if we run LEF checker we got the following:


390xxxxxxxxxxxxxxx
DELAYED_SYNC;YES;;2020-08-31
GEOANALYTICS;YES;;
PRODUCTLEVEL;50;;
PROFESSIONAL;1;;
SPECIAL_EDITION;DEVELOPMENT;;
SUBSCRIPTION;YES;2020-07-02;2021-07-02
WEBCONNECTORS;YES;;
6VXE-xxxx-F7S4-xxxx-9A94

 

We restarted all the Qlik services but we got the same error.
Any ideas?

 

572 Views
rzenere_methode
Partner
Partner

Hi @CamunaCavi , I've never tried one personally, but as far as I know with a SPECIAL_EDITION;DEVELOPMENT;; you should still be able to unlock QS Desktop (reference: https://support.qlik.com/articles/000033603 )

Are you connecting using the same user that has been assigned the professional license?

562 Views
xixicathy
Contributor II
Contributor II

@Jamie_Gregory  I have 2 questions.

1、"Please note: Authentication against Qlik Sense Enterprise on Windows requires a professional license". Does this mean user with the analyzer license won't be able to access the Qlik Sense Desktop? How can I identify my qlik  sense license type.By the way,I bought license in 2016.

2、Is there any influence on production enviroment when generating authentication link?

Looking forward to your reply!

Cathy 

397 Views
oknotsen
Master III
Master III

1:

Yes, that means if you have a different license you won't be able to access QS Desktop.

In 2016 you have bought tokens. To my knowledge, all Token licenses (should) have been converted to Prof/Analyzer licenses the last 2 year, as they are no longer supported in June 2020. All tokens have been converted to Professional licenses.

2:

I think it requires a change in the proxy service settings, which requires a restart of that thing, which kicks everyone out of their current session. But if your admin already made the change, nobody will notice you using the link.

 

372 Views