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Important and useful support information about end-of-product support, new service releases, and general support topics.

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Digital Support
Digital Support

Hello Qlik Users!

We want to notify all customers that on Saturday, October 3rd, 2020 from 2 PM to 4 PM CET, there will be an interruption to services for approximately two hours. Qlik will be using this time to update the infrastructure and speed up our overall service.

Alert: During this maintenance window, we kindly ask you not to perform any product upgrade or licensing procedures as our back-end servers will be inaccessible.

Operations around the digital purchase and upsell in any form should also be avoided.

We expect the possible interruption in services to be minimal and all operations shall resume immediately after the maintenance window.

Your understanding and patience is appreciated.

Another blog will be posted the week of the migration to remind everyone. If you haven’t already, subscribe to the Qlik Support Updates Blog by clicking the green Subscribe button so you can be notified about important announcements like this one. Please give this post a like if you found it helpful and let us know if you have any questions or feedback in the comments below.

Thank you for choosing Qlik!

Kind Regards,

Qlik Global Support

3 Comments
Partner
Partner

Good information, and hopefully this effort will also help improve the sync between the LEF servers and the Support Portal's Licensing page, too!

One question:  When QV Desktop starts up, it accesses the LEF servers to validate the installed license.  Will this also be interrupted during the maintenance window?


Thanks! 

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Partner
Partner

Also, will this Window be 2p-4p CET or CEST (Central European Summer Time)?  Thanks for the clarification!

849 Views
Digital Support
Digital Support

Hi @dpeirce, thank you for your questions.

 

No impact is expected in the described scenario if QV Desktop has a valid license (or leased license).
The time for the maintenance window is 2-4pm CET.

I hope it answers your questions.

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