Beginning October 4, all Qlik users will be able to log support cases directly through Qlik Community.
With Support embedded seamlessly within Qlik Community, now all your Qlik solution resources can be found in one place. This move comes with a new chat bot for instant answers, seamless access to thousands of articles, and interactive support webinars.
Key items to note:
Your Qlik Community login details will be the same as your prior Support Portal login onsupport.qlik.com. If this is your first time logging a case, you’ll need to login with your business email address. Your Qlik account acts as a single sign on.
Open cases will move as well, but previously closed cases will no longer be visible.
On Sunday October 3, case creation will be intermittently unavailable. Our agents will be available via our chat feature, or at our call numbers for severity level 0-1 concerns.
Licensing & Downloads will still be available on Support.Qlik.com/QS_Home_Page. Updated instructions can be found here. You can also navigate to this page by hovering over our Case Portal in our Support Ribbon and clicking "License Information"
We’ll be here for you for all your support needs. As we approach the new portal launch, we will share a step-by-step guide for case creation accompanied by an introductory video.
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If you have additional questions, check out ourguided FAQ, or reply in the comments below.