Hello Qlik Users!Have you ever felt lost in the middle of a Qlik Sense installation? Have you ever wanted to know what could happen? We are happy to share that the Qlik Digital Support team has created a Qlik Sense Installation Guide. The guide includes Step-by-Step install instructions that were based off the original Help site November 2019 content, pictures of the installation process, as well links to pertinent articles that can assist with troubleshooting common errors. These sections look like the following as an example:The current uncommitted goal at the time of publishing this guide is to have these new sections eventually added to theHelp Site. In the meantime, our hope is that you will find the supplementaryinformation provided in the guide useful.For access to the Qlik Sense Installation Guide, seeQlik Sense Installation Guide - Step-by-Step plus common issues and tips included.Kind regards,Qlik Digital Support Team ...View More

Hello Qlik Users,Happy Wednesday!We only have one patch available today for February 2020. SR 1 is now available on the Qlik download site. The patch addresses one issue regarding column separator headers in the P&L Pivot table. For more information, please see the release notes.As a reminder, we released quite a few patches last week in response to the Node.js vulnerability. Please apply the appropriate patch as soon as possible.Check out our FAQ on the topic for more information.As with all software, please follow best practices when upgrading by backing up your Qlik Sense environment and testing the patch in a QA environment first.Be sure to subscribe to the Qlik Support Blog by clicking the green Subscribe button to stay up-to-date with the latest releases. We also have a new Support Techspert Thursday webinar coming up on March 19th regarding migrating your QlikView environment to a new server. Be sure to sign up and receive tips from our in-house expert, Brett!Thank you for choosing Qlik!Kind Regards,Global Support ...View More

In response to the current outbreak of novel coronavirus (COVID-19), the health and safety of everyone in our Qlik community is a top priority as we protect our ability to serve our customers globally. Qlik continues to monitor the situation and follow the international health authority recommendations and the requirements of state, provincial and local governments.In the past few weeks, Qlik has enacted and adjusted precautionary measures based on local situations and government guidance. Currently, we have travel bans to China, South Korea and Italy and have restricted international travel. In addition, anyone with chronic medical conditions are advised to postpone travel, and we are encouraging virtual meetings when possible.We are conducting business impact assessments and implementing business continuity plans to mitigate risk of any potential support disruption. As you know, Qlik has a presence in many locations around the world to serve over 50,000 customers. We have a large remote workforce that gives us built in business resiliency and we have business continuity plan (BCP) capabilities. We are working with customers on active professional services engagement and taking precautionary measures as agreed together on a case-by-case basis. Our Support team is based around the globe in office and remote locations and we do not anticipate any disruption in customer support.Qlik Corporate Responsibility is working with global organizations to assist with the response to the outbreak including Qlik Analytical Application development for the Global Private Sector Roundtable (PSRT). The PSRT was formed by private sector companies including Qlik, J&J, GE, Novartis, Merck, Chevron, UPS and many others to partner with agencies like the CDC and WHO to form a cohesive voice in support of health systems strengthening around the globe. The European Centre for Disease Prevention and Control (ECDC) is using Qlik to power their COVID-19 site. And, we’re also working with partners like Direct Relief and Team Rubicon to provide analytical support for timely response and support to the effected regions and individuals.We value your continued partnership and confidence in Qlik. As needed, we will continue to provide relevant updates to any affected customers. If you have any questions or concerns, please contact Daniel Coullet VP Global Support. ...View More

Hello Qlik Users,It's been another busy day here in Support! We recently released Qlik Sense patches for specific versions that addresstheNode.js security vulnerability. For more information, please see SB: Qlik and Node.js February 2020 Security Updates​​​​​​​. Please see the previous blog posts regarding those updates:Qlik Sense Patch Wednesday - Addressing the Node.js vulnerabilityQlik Sense Patch Thursday - Addressing the Node.js vulnerabilityWe put together an FAQ regarding the updates. Please let us know if there are any additional questions.FAQWhich initial version of Qlik Sense is the vulnerability addressedin?The initial fixed version isFebruary 2020. All versions going forward will have the fix included.Which Qlik Sense patches address the vulnerability?The following patches address the vulnerability:February 2019 Patch 8April 2019 Patch 8June 2019 Patch 11September 2019 Patch 7November 2019 Patch 6Any additional patches in these tracks will also include the fix.Do I need to upgrade?Yes, youwillneed to upgrade.When do I need to upgrade?As soon as possible. Please refer to best practices when upgrading (seePatching Qlik Sense)What happens if I don’t upgrade?Qlik will nottakeresponsibilityfor any security breachwithinyour environment.How do I do upgrade?Please seePatching Qlik Senseon the Help site for specific steps. It’s important to note the additional steps for recreating the certificates due to theNode.js vulnerability.Please use the following materials for more guidance on recreating the certificates:Recreating the Qlik Sense Root Certificate (Root CA)- UsePowershellscripts to recreate the certificates(preferred method)Manually RecreatingTheQlik Sense Root CA- Manually recreate the certificatesQlik Fix: How to Recreate or Delete Certificates in Qlik Sense-General overview of the manual process(please refer to the article for manually recreating the certificates for exact steps)If I run thePowershellscript and it fails, how do I recover/proceed?Weare quite confident thePowershellscriptfor recreating thecertificates (seeRecreating the Qlik Sense Root Certificate (Root CA))willrun smoothly. However, shouldany issuesarise,pleasetry manually recreating the certificates (Manually Recreating The Qlik Sense Root CA). If there are any other issues or questions,please contactQlik Support.How do I confirm thePowershellscriptfor recreating thecertificatesran successfully? Check the certificate usingtheC2 Validatorconfirm the certificate is goodonce the certificate has been recreated.Do I need to recreate the Qlik Sense certificates?If the initial version that Qlik Sense was installed with was prior to June 2019, then yes, the certificates need to be recreated. Please see the release notes for more information:Qlik Sense PatchFebruary 2019 Patch 8Release NotesApril 2019 Patch 8Release NotesJune 2019 Patch 11Release NotesSeptember 2019 Patch 7Release NotesNovember 2019 Patch 6Release NotesWhy do I need to recreate the Qlik Sense certificates?For the new version ofNode.jsto be compatible withQlik Sense,the Qlik Sense certificates need to be recreated.What version(s)should I apply if I am looking to upgrade to a more recent version?We recommend upgrading to the latest version.However, we know that is not always possible. Regardless of the track you upgrade to, you will first need to apply the Initial Release (IR)then apply the latest patch for that track. Example: If you’re currently on June 2019 Patch 10 and would like to upgrade to the November 2019 track, you will need to apply November 2019 IR first then apply November 2019 Patch 6.I have recreated my certificates. Do I need to update thecertificatesanywhere else?You will also have to replace Qlik Sense root certificate with the newly created one in the following cases:Your Qlik Sense deploymentis connected withQlikNPrinting, Qlik multi-cloud setups, or any other external tools or configurations.You have configured QlikView Distribution Service for distribution of links to QlikView documents to the Qlik Sense hub.If I upgrade to February 2020, do I need to recreate the certificates?No, you do not have to recreate the certificates. The February 2020 installer will recreate the certificates for you. Verify the certificates were created successfully by using theC2 Validatortool.Kind regards,Global Support ...View More

Hello Qlik Users,It’s a special Thursday this week as we have a couple patches available today that also address the Node.js vulnerability. Please apply the appropriate patch as soon as possible. If the initial version of Qlik Sense installed was prior to version June 2019 or earlier, then the Qlik Sense Root Certificate must be recreated. For more information on recreating certificates, please review the following materials:Recreating the Qlik Sense Root Certificate (Root CA)- UsePowershellscripts to recreate the certificates(preferred method)Manually RecreatingTheQlik Sense Root CA- Manually recreate the certificatesQlik Fix: How to Recreate or Delete Certificates in Qlik Sense-General overview of the manual process(please refer to the article for manually recreating the certificates for exact steps)The following patches are now available on the Qlik download site:Qlik Sense PatchApril 2019 Patch 8Release NotesJune 2019 Patch 11Release NotesAs with all software, please follow best practices when upgrading by backing up your Qlik Sense environment and testing the patch in a QA environment first.Be sure to subscribe to the Qlik Support Blog by clicking the green Subscribe button to stay up-to-date with the latest releases.Thank you for choosing Qlik!Kind Regards,Global Support ...View More

Hello Qlik Users,We have a few patches available today that address the Node.js vulnerability (check back tomorrow for more releases). Please apply the appropriate patch as soon as possible. If the initial version of Qlik Sense installed was prior to version June 2019 or earlier, then the Qlik Sense Root Certificate must be recreated. For more information on recreating certificates, please review the following materials:Recreating the Qlik Sense Root Certificate (Root CA)- UsePowershellscripts to recreate the certificates(preferred method)Manually RecreatingTheQlik Sense Root CA- Manually recreate the certificatesQlik Fix: How to Recreate or Delete Certificates in Qlik Sense-General overview of the manual process(please refer to the article for manually recreating the certificates for exact steps)The following patches are now available on the Qlik download site:Qlik Sense PatchFebruary 2019 Patch 8Release NotesSeptember 2019 Patch 7Release NotesNovember 2019 Patch 6Release NotesAs with all software, please follow best practices when upgrading by backing up your Qlik Sense environment and testing the patch in a QA environment first.Be sure to subscribe to the Qlik Support Blog by clicking the green Subscribe button to stay up-to-date with the latest releases.Thank you for choosing Qlik!Kind Regards,Global Support ...View More

Hi Qlik Users!Happy Friday!Did you see we posted a new QlikFix video? If you have questions about using a signed license key with NPrinting, check out this new video - How to Activate NPrinting with a Signed License Key!Make sure you're subscribed to the Qlik Support Blog and the QlikFix videos to get notifications on the latest content! As always, if you have any questions, please let us know!Have a great weekend,Qlik Support ...View More

Hello Qlik Users,Qlik Sense Patch Wednesday has been delayed this week but will return next Wednesday, March 4th. Subscribe to the Qlik Support Update Blog to be notified when the patches are available.Kind regards,Qlik Support ...View More

Hello Qlik Users!February brings new releases for Qlik Sense, Qlik Insight Bot, and Qlik NPrinting. Here are some of the highlights:Qlik Sense February 2020 includes many new visualization and styling options like trendlines in bar and line charts, moving average and difference and support for setting the font family in charts. Check out the Help site for more information on the features. For resolved issues, please see the release notes.The February release also adds many new features to Cloud editions of Qlik Sense like Export Sheets to PDF and support for using 3rd party extensions. For more information on the changes, please see the change log.Qlik Insight Bot February 2020 added the ability to apply bookmarks available in the Qlik Sense app and the ability to enable multiple admins login for the QMC and configuration application. Please review the release notes for more information on the new features and fixes.Qlik NPrinting February 2020 now supports Qlik Sense entities in QlikEntity reports and signed licenses keys. Please review the release notes for more information on the new features and fixes.The February 2020 releases are now available on theQlik download site. As with all software, please follow best practices when upgrading by backing up yourQlik Sense, Qlik Insight Bot, or Qlik NPrintingenvironment and testing the patch in a QA environment first.Be sure to subscribe to theQlik Support Blogby clicking the green Subscribe button to stay up-to-date with the latest releases.Thank you for choosing Qlik!Kind Regards,Global Support ...View More

Hello Qlik NPrinting World!!Please see the attached Qlik NPrinting Migration playbook which is geared towards customers that are migrating from Qlik NPrinting 16.x to 19.The content includes the following: Qlik Community posts, YouTube Channels, Qlik Support Articles, Qlik Help Site references, and Qlik NPrinting product team guidance.Topics:Who Should Read This?What is the Migration Tool?Qlik NPrinting Migration PlaybookWho Should Read This?This is relevant for Customers currently using QlikView NPrinting 16 only. If you are using Qlik NPrinting 17+ this is not applicable.What is the Migration Tool?The migration tool is only available in Qlik NPrinting November 2019 and newer versions. It will assist with migrating your QlikView NPrinting 16 projects to your new environment. A QlikView NPrinting 16 project file (.NSQ) exported as a .zip file is needed to use this tool.Further references can be found via help:Using the migration tooland via YouTube:Migrating from QlikView NPrinting 16 to Qlik NPrinting November 2019 or newer versionsQlik NPrinting Migration Playbook:The Qlik NPrinting Migration Playbook is attached but for further references, please see the Qlik NPrinting Documents:QlikView NPrinting 16 Migration Playbook - A reference for migrating customers Qlik Support Knowledge Article:NPrinting 16 to 17 + Platform Advanced Migration Tool and Playbook ...View More