The maintenance window was moved from the 5th to the 12th.
When will the maintenance take place?
It will begin on the 12th of February, 2026, at 9 AM EST and is expected to last for three hours.
How will I be impacted?
No interruption is expected for the maintenance on the 12th.
In the event of unplanned complications, you will still be able to chat with the bot during this time to get answers to most of your questions, but we will be unable to connect you to a live agent. If you require assistance beyond what the bot can provide during this time, please log a support ticket directly on the customer portal.
We will update this blog post once the maintenance has been completed.
