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Support Updates

The Support Updates blog delivers important and useful Qlik Support information about end-of-product support, new service releases, and general support topics.

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Jamie_Gregory
Community Manager
Community Manager

Hello Qlik Users! 

How can I track the usage of my Tenant over time? How are my entitled users using the Tenant? 

How can I better understand the usage of Analyzer Capacity vs. Analyzer & Professional Entitlements? 

These are a couple of the questions we frequently hear. To enable you to find better answers for those, we are happy to share with you the new Entitlement Analyzer for Qlik Sense Enterprise SaaS! 

Entitlement Analyzer.pngThe Entitlement Analyzer will help answer those questions and more! The app provides insights on: 

  • Entitlement usage overview across the Tenant 
  • Analyzer Capacity – Detailed usage data and a predication if you have enough 
  • Understand how users are using the system and if they have the right Entitlement assigned to them 
  • Understand which Apps are used the most by using the NEW "App consumption overview" sheet
  • And much more! 

 

Analyzer.JPG

 

The Entitlement Analyzer uses a new API Endpoint to fetch all the required data and will store the history in QVD files to enable even better Analytics over time. 

 A few things to note: 

  • This app is provided as-is and is not supported by Qlik Support. 
  • It is recommended to always use the latest app. 
  • Information is not collected by Qlik when using this app. 

 

The app as well as the configuration guide can be found at the bottom of this post. This app was created internally and will be supported by the developers of the app. They will be following this thread so be sure to post any questions or issues here so they can be addressed. 

Be sure to subscribe to the Qlik Support Updates Blog by clicking the green Subscribe button to stay up-to-date with the latest Qlik Support announcements. Please give this post a like if you found it helpful! 

Kind regards, 

Qlik Digital Support Team 

 

 

Change log:

Oct. 7, 2021: Updated and attached latest QVF file for Entitlement Analyzer. The new version contains details about open events and therefore allows customers to better understand their consumption of the tenant. 

Oct. 20, 2022: Updates to legacy version and new app with OEM features available.

Version

Description

Customer Type

Ongoing Development

Entitlement Analyzer – Current.qvf

If this is the first time installing this application, use this application. This version addresses bug fixes and introduces support for multitenancy. If “upgrading” to this version from an older version of the Entitlement Analyzer, historical data will be lost.

Direct, OEM

Yes – all new bug fixes and features will be addressed in this version and forward.

Entitlement Analyzer – Legacy.qvf

This version addresses bug fixes and is intended to be used by existing Direct customers to upgrade from the old version while keeping their existing history.

Direct

No – this version of the app will be the last version for Direct customers only.

 

 

60 Comments
kmn
Employee
Employee

@skozawa  you should have 2 .qvd files that have the data of July since you run the app once back then. The recommendation is to have the app scheduled to run once a day and hence you keep building your history on those .qvd files (which you should also back up if possible).
If you do not have those 2 .qvd files then it's most likely that they were either overwritten or deleted.

528 Views
skozawa
Partner - Contributor III
Partner - Contributor III

@kmn 

Thank you for replying.

I reloaded Entitlement Analyzer on yesterday and today,
and I confirmed the app had the data of both the last month and this month.

Let me make sure I understand it correctly.

1. Is it correct "2.qvd" you say is "entitlement_analyzer_Consumption_Overview_1.0.0.qvd"?

2. Is it correct the qvd files you recommend to back up is the following files?

 entitlement_analyzer_Consumption_Overview_1.0.0.qvd
 entitlement_analyzer_Assignments_1.0.0.qvd
 entitlement_analyzer_Consumption_1.0.0.qvd

3. Is the following correct?

・The data of "2. /licenses/overview" is reset every month.
 If I leave the app being not reloaded more than a month,
 the data since I run the app for the first time in "2.qvd"
 will be overwritten or deleted on next reloading.

・If I reload the app every month (the recommendation is every day),
 the data since I run the app for the first time can be stored in "2.qvd".

480 Views
skozawa
Partner - Contributor III
Partner - Contributor III

@kmn 

Sorry to bother you when you're busy.

Have you had a chance to look over my previous post?

I'll be grateful if you can reply to me.

Shiho Kozawa

434 Views
kmn
Employee
Employee

Hello @skozawa 
Apologies for my late response.
To your questions:
1. It is 3 .qvd files : 

  • entitlement_analyzer_Consumption_Overview_1.0.0.qvd
  • entitlement_analyzer_Consumption_1.0.0.qvd
  • entitlement_analyzer_Assignments_1.0.0.qvd

2. That is correct yes.
3.  "If I leave the app being not reloaded more than a month" -> if you miss a month and you do not update the overview qvd you will miss the quota for that month. if you reload and get the data for the next month then that month will be stored in the overview.qvd. Nothing should be overwritten or deleted in this scenario. The utmost recommendation is to run the entitlement analyzer app at least 1 time on a monthly basis. Daily or Monthly really depends on how you want to analyze the underlying data. I recommend daily since one can get a live view of the capacity minutes used, which is of significant value to monitor. 

 

Regards,

 

Kostas

 

 

404 Views
skozawa
Partner - Contributor III
Partner - Contributor III

@kmn 

Thank you for replying.

I understand how to store data monthly using the app.

Thank you for the kind advice.

409 Views
sagarbkharpude
Contributor III
Contributor III

Hi,

My qvd's for this app are overwritten by new app changes when I debug the app. I want to see historical data which was present earlier. Could you tell me how to refresh the app with all historical data? 

Thanks in advance. 

299 Views
kmn
Employee
Employee

Hi @sagarbkharpude ,

 

Your question has been answered in a previous message in this thread:
https://community.qlik.com/t5/Support-Updates/Latest-Version-of-Entitlement-Analyzer-for-Qlik-Sense-...

Regards,

Kostas

268 Views
frigoar1
Contributor III
Contributor III

Hello, In the latest version, for the initial load, not having any existing QVD files for that app,  I had to force the incremental_qvds_available to 0 in Assignments' tab.

If incremental_qvds_available=0 then

Only then I could set it back to 1 for proper incremental load.

205 Views
HipolitoGarcia
Contributor
Contributor

@kmn  ,  when you mention you recommend to schedule the app to run once a day, do you mean a "scheduled reload" or actually opening the app in the browser once a day?

145 Views
kmn
Employee
Employee

@HipolitoGarcia I mean a scheduled reload.

101 Views