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Katie_Davis
Digital Support
Digital Support

2 hour outage period for LEF database updates

Hello Qlik Users, 

We want to notify all customers that on Saturday, September 11th, 2021, there will be an interruption to services for our on-premise customers for approximately two hours – shown across the global time zones below:   Outage Time Frames.JPG

 Qlik will be using this time to consolidate data and update the infrastructure to better support our overall service. This maintenance will not affect our SaaS customers.  

Alert: During this service window, we kindly ask you not to perform any product upgrade or licensing procedures as our back-end servers will be inaccessible. Operations around the purchase and upsell in any form should also be avoided. 

We expect the possible interruption in services to be minimal and all operations shall resume immediately after the maintenance window. 

Your understanding and patience are appreciated. 

If you haven’t already, subscribe to the Qlik Support Updates Blog by clicking the green Subscribe button so you can be notified about important announcements like this one. Please let us know if you have any questions or feedback in the comments below. 

Kind Regards, 

Qlik Global Support 

4 Comments
Melissa_Potvin
Community Manager
Community Manager

@Katie_Davis 
Thank you for sharing this information with the Community. 

1,832 Views
Katie_Davis
Digital Support
Digital Support

Update: The LEF database is now available and you can perform activations or upgrades of on-premise QDA products. Qlik used this time to update the infrastructure to better support our overall service. We appreciate your patience! 

682 Views
shekharwaze
Contributor
Contributor

Hello, Has this maintenance already started ?

400 Views
Sonja_Bauernfeind
Digital Support
Digital Support

Hello @shekharwaze 

This maintenance was from last month, Saturday the 11th of September. 

QlikIDP Login had maintenance this weekend though: QlikIDP Login Outage October 9-10

That is completed - and would not have affected on-premise products. 

286 Views