Hello Qlik Users, Due to the overwhelming feedback regarding the need to view historical case information, we have re-opened the legacy case portal in read-only mode so you can view archived cases prior to our Oct. 4 portal migration.You will need to login to this page with your Qlik ID, then select Legacy Cases. To navigate to your archived cases,hover over the Case Portal selection in our support Ribbon when logged into Qlik Community. Select "Licenses and Archived Cases". Qlik will retain these archived, historical cases until October 4th 2022. Additionally, we will be announcing an updated Support data access and retention policy in the coming month. We recommend your organization back up any solution data from these archived cases relevant information internally as needed. This new policy will not change our retention of attachments. Case attachments will still be archived after 90 days per our current Support Policy. If you’d still like a data download of Product / Subject / Description / Resolution, please submit a case by choosing these selections, or comment on your already created case by requesting escalation. Please note, all new cases will need to be submitted on our Qlik Community Support Portal and any case (open or closed) created Oct. 4, 2021 or later will be visible in the new support portal. Thank you for choosing Qlik! Qlik Global Support ...View More

Hi everyone,
Want to stay a step ahead of important Qlik issues? Then sign up for our monthly webinar series where you can get first-hand insights from our Qlik Support experts.

The Techspert Talks session from October looked at Exploring Qlik Application Automation.

But wait, what is it exactly?

Techspert Talks is a free webinar to facilitate knowledge sharing held on a monthly basis, on the third Thursday of each month.
Hear directly from Qlik Techsperts on topics that are relevant to Customers and Partners today.
This session covers:

• What can Application Automation do?
• How does it work?
• Best Practices
• Troubleshooting common issues

Click on this link to see the presentation.

 

...View More

Hello everyone, This weekend, Qlik is performing maintenance on Qlik Account for a 2-hour span across the below time zones: City Date Start Time End Time New York, USA Oct. 9 7:00 p.m. 9:00 p.m. London, UK Oct. 10 12:00 a.m. 2:00 a.m. Stockholm, Sweden Oct. 10 1:00 a.m. 3:00 a.m. Mumbai, India Oct. 10 4:30 a.m. 6:30 a.m. Singapore Oct. 10 7:00 a.m. 9:00 a.m. Sydney, Australia Oct. 10 10:00 a.m. 12:00 noon During this time, users will not be able to log in to Qlik websites, including the Community Support portal. However, users can create cases using the Qlik supportchatbot or by calling in. In addition, users who log in using QlikIDP,will not be able to log in to Qlik Cloud Services. Qlik Cloud Government is NOT impacted by this change window. We apologize for this inconvenience and appreciate your patience, Qlik Support ...View More

To our QlikView Users, On September 21, 2021 a new service release to the May 2021 version of QlikView, 12.60 SR1, was released. This includes: Changes to the PDF Printer driver Improved access point and section access Bookmark enhancements Improved support for QVF file formats and QV apps in Qlik Sense Enterprise SaaS Additionally, this release addresses key resolved issues such as NPrinting Add-on limit increase, sending an email alert for failed tasks, and more. For a detailed look at latest release, please review and download here:https://us-d.demo.qlik.com/download/ Thank you for choosing Qlik! Qlik Support P.S. Please make sure to follow best practiceswhen upgrading: Readthe release notes Test in a QA or test environment Back upyour current installation Follow theupgrade guide ...View More

Hello Qlikkies, Thank you for your help and patience during our first few days officially migrating our Support Portal to Qlik Community! We appreciate your due diligence in raising any issues experienced during kick-off. Please note that we are tracking these issues here in our Getting Started document to continuously share updated statuses on each of these items. We will also post here when additional solutions have been identified. Many of you have asked about viewing cases other users in your organization have created. To do so, permissions need to be updated for your account. We will be able to address this via live chat or through opening an account related Support case. A quick article illustrating the best fields to use for this request can be found here. Keep the questions coming! We have been adding these to our FAQ document as an additional reference. Best, Qlik Digital Support ...View More

Hello Qlik Users! We are so happy to join the neighborhood in this fantastic Qlik Community! The goal of this move is to have all of our best resources living inone place. Here, you can get in touch with us via our chat,casesubmissions,andlive webinars– or you can explore all the incredibleself-service resourceslike ourKnowledgebase articles,Product Release notes, andSupport Updates blog. Want tocrowd-sourcepotential solutions? We have product specificforumsand industry/regional specificgroupsbecause we believe more heads are better than one! Qlik community provides a vast network, allwith the same drive for data clarity. We encourage you to tour ourQlik Gallery,filled with customer visualizations, and even share your own! Watch thisvideoto see how you can find our Support Team in Community and join the next Q&A with Qlikwebinarfor a deep dive overview of this space. Please share any questions below or review our livingFAQpage regarding our move. Thank you for choosing Qlik! Kind regards, Qlik Digital Support ...View More

Hello Qlikkies! Thank you for your feedback and patience as we ventured to our new Support home on Monday, October 4. Right now, our agents are experiencing higher than usual support volumes and there may be a delay in our response. Please be sure to review our FAQ's and note the known issues we are actively working on resolving. This is adynamic document that will continue to be updated with your frequent questions. Some key resources to note: Starting Oct. 4, our chatbot will be available on Community for automated answers to common questions, with the ability to escalate to Live Chat agent or create a case. At the bottom of each Support Page, click the blue help bubble. Case creation will look similar to the previous portal but is now side-by-side with our other Support resources and programs. For a step-by-step guide, please review our How To Create a Case knowledge base article. You will not be able to view or search other organizations’ cases. Be sure to log in with your business account/Qlik SSO to access the case portal and see your specific active and closed cases. Follow this article to request access to see your organization's cases. Need help finding us on Community or learning all that Community has to offer? Check out our short Support Overview video. You can also join our webinar October 19 to get to know our Community even better. Licensing and Download details will remain available on the legacy Support Portal. These links will sit on the top of the Support.Qlik.com home page. You can also navigate to license information by hovering over the Case Portal in our Support Ribbon, highlighted below: Cases closed prior to our Oct. 4 move will not be visible in your organization’s new Support Case Portal. You can view archived cases in our legacy support portal in read-only mode.If you’d like a download of your historical cases, which will include Product / Subject / Description / Resolution, please submit a case by following these instructions. We look forward to hearing from you through our various Support channels right here in Qlik Community! Thanks, Qlik Global Support ...View More

It’s been just over a month since we rolled out our support chatbot! If you look under the hood of our chat feature, you’ll see that the engine is an incredibly smart machine learning program, with our experienced digital support staff as its dedicated mechanics. Your questions are the fuel that drives the engine, so thank you for using chat! Since our last update, we’ve added 5 new conversation paths covering: Education & Certification answers to lead you to our training and academic programs Product & Pricing Answers to help you find product pricing information and get in touch with Sales team. Additional Customer Service answers regarding account and access issues. With the Support Case Portal moving October 4,we’ll be parking our chat feature right here in Qlik Community! Just click the blue speaker bubble at the bottom of any Support Page. Thank you for continuing to engage our chat! The more questions you ask, the more it will be able to drive itself. Kind Regards, Qlik Digital Support ...View More

Beginning October 4,all Qlik userswill be able tolog support cases directly through Qlik Community. With Support embedded seamlessly within Qlik Community, now all your Qlik solution resources can be found in one place.This move comes with a new chat bot for instant answers,seamless access to thousands of articles,andinteractive support webinars. Key itemsto note: Your Qlik Community login details will be the sameasyourpriorSupportPortal loginonsupport.qlik.com.If this is your first time logging a case, you’ll need to login with your business email address. YourQlikaccount acts as a singlesign on. Open cases will move as well, but previously closed cases will no longer be visible. OnSunday October 3,case creation will be intermittently unavailable. Our agents will be available via our chat feature, or at our call numbers for severity level 0-1 concerns. After this date you will no longer be able to log cases in support.qlik.com and will be redirected towww.qlik.com/community-support-cases(availableOct. 4) Licensing & Downloads will still be available onSupport.Qlik.com/QS_Home_Page.Updated instructions can be found here. You can also navigate to this page by hovering over our Case Portal in our Support Ribbon and clicking "License Information" We’ll behere for you forallyour support needs. As we approachthe new portallaunch,we will share a step-by-step guidefor case creationaccompanied by an introductoryvideo. Hit subscribe to this blog on the top right to stay up to date with the latest supportannouncements. If you have additional questions, check out our guided FAQ, or reply in the comments below. Thank you, Qlik Digital Support ...View More

Update 9/20/21 5:00p.m. EST The incident has been resolved. Please contact us if you are having any further complications. Hi Qlik Users, We're currently experiencing an issue for Qlik Sense Desktop users that use SaaS to authenticate. We have teams investigating the Auth0 authentication mechanism and we'll provide more information when available. Please hit the subscribe button to stay up to date with the latest news. Thank you for your patience, Qlik Global Support ...View More