Can't load Salesforce objects when creating new salesforce connection

[ALeifer15]

I can't load objects when creating a Salesforce connection. I've installed Talend Open Studio 8.0.1 on MacOS BigSur. See Screen shots.

[Anonymous]

Hello,

Are you using talend open studio milestone V 8.0.1 M12? What's JDK version are you using?

Does this issue still repro on talend open studio released V 7.3.1?

In addition, if you don't mind, could you please open the error log generated automatically by the Studio to see whether you have error stack trace there; if you do, we will appreciate it a lot if you can paste it here.

Best regards

Sabrina

[ALeifer15]

Hi to answer your questions:

1. Yes it's M12
2. JDK version is 17.0.1
3. I haven't tried V7.3.1, should I? I had installed 7.4.1 but had a hard time opening that one. I updated my ini file for 8.0.1 as follows and it's opening fine:

--launcher.XXMaxPermSize

512m

-vm

/Library/Java/JavaVirtualMachines/jdk-17.0.1.jdk/

-vmargs

-Xms512m

-Xmx1536m

-Xdock:icon=../Resources/talend.icns

-XstartOnFirstThread

-Dorg.eclipse.swt.internal.carbon.smallFonts

-Dosgi.instance.area.default=../../../workspace

-Dfile.encoding=UTF-8

-Dosgi.requiredJavaVersion=11

-XX:+UseG1GC

-XX:+UseStringDeduplication

-XX:MaxMetaspaceSize=512m

--add-opens

java.base/java.lang=ALL-UNNAMED

--add-opens

java.base/java.util=ALL-UNNAMED

--add-modules=ALL-SYSTEM

1. Error log - where would i find that? I don't see it in the directory.

[Anonymous]

Hello,

 With milestone version V 8.0.1 M 12, I'm not sure JDK 17 is a compatible java environment. I need error log to address your issue.

Please upload the log message, which is located in <Talend Studio installation path>/workspace/.metadata/.log

Best regards

Sabrina

[ALeifer15]

Hi I don't see that a log was created in the metadata workspace directory... 

In any case can you recommend a JDK version that you think would work? SHould I uninstall JDK 17 first?

[ALeifer15]

This is the details screen shot for the fail.

[Anonymous]

Hello,

As V 8.0.1 M 12 is not a released version, the V 8 documentation is not available yet on talend help center.

Here is online installation guide for released V 7.3.1.

TalendHelpCenter: Compatible Java Environments

Please try to use JDK 11 instead.

Note: When running Oracle 11, Studio should conform to JDK Compiler Compliance Level 11 (default).

Best regards

Sabrina

[ALeifer15]

thank you, I have installed V7.3.1 and JDK 11.0.13.

When launching i'm getting this error which i've never seen before when launching Talend.

Any ideas?

[ALeifer15]

I also tried to add a Salesforce connection with objects and got the same original error.

ini file looks like this;

--launcher.XXMaxPermSize

512m

-vm

/Library/Java/JavaVirtualMachines/jdk-11.0.13.jdk/

-vmargs

-Xms512m

-Xmx1536m

-Xdock:icon=../Resources/talend.icns

-XstartOnFirstThread

-Dorg.eclipse.swt.internal.carbon.smallFonts

-Dosgi.instance.area.default=../../../workspace

-Dfile.encoding=UTF-8

-Dosgi.requiredJavaVersion=1.8

-XX:+UseG1GC

-XX:+UseStringDeduplication

-XX:MaxMetaspaceSize=512m

Is MacOS Big Sur causing this issue? 7.3.1 documentation you linked to didn't include this OS.

[Anonymous]

Hello,

We met this issue before and it is probably caused by different Java version installation on your PC.

Please note that when running Oracle 11, studio should conform to JDK Compiler Compliance Level 11 (default).

MacOS Big Sur is not list in the compatible operating systems table for V 7.3.1.

In the documentation we provide a list of compatible operating systems that are supported, in the sense that we do provide an SLA and technical support for them. This doesn't mean other (non-listed) compatible operating systems will not work but simply we won't necessarily be equipped to help you with any issue you may face with them.

Best regards

Sabrina