Error downloading third party modules

[sjimenezr]

We have installed Talend Studio, but we are getting the error ‘Network is unavailable, please fix it’ when we try to download the .jar files required by the components.

[Denis_Segard]

Hello,

Did you check in the .log file if there was some error messages ? 
You can add the view Error :
https://help.qlik.com/talend/en-US/studio-user-guide/8.0-R2024-12/displaying-error-log-view-and-mana...

Kind regards
Denis

[sjimenezr]

We get this log error:

[Denis_Segard · Accepted solution]

Hello,
We can see some "PKIX" errors. The certificates used by the Talend servers are trusted by default by the JVM .
The PKIX error may happen if : 
- The Talend Studio JVM does not use the default truststore (file cacerts) 
or
- There is a "SSL Forward Proxy" with SSL inspection in your network 

Zscaler for example is a "SSL Forward proxy" and it is required to add the Zscaler ROOT CA in the JVM truststore : see 
https://help.zscaler.com/zia/adding-custom-certificate-application-specific-trust-store

Kind regards
Denis