Unable to connect to ServiceNow instance! hostname/nodename not found

[JayZ1]

Hi,

I am trying to use a few different options here: the tServiceNow connection components as well as the tRestClient to connect to our service-now instance. I am trying to run this from my local Talend Studio and connect to our service-now which is in the cloud however I am getting this issue:

java.net.UnknownHostException: personalinstance.service-now.com: nodename nor servname provided, or not known

When I use postman to do this it works totally fine, however from my Talend Studio it fails. Im guessing some sort of proxy settings are wrong? Has anyone seen this and was able to fix the issue?

[Anonymous]

Hello @Harjot Toor​ ,

Please Double-check the hostname: Make sure there is no typo, and trim all whitespaces.

Also, you can run the below command to check if it can find the IP address for the host:

c:/>nslookup personalinstance.service-now.com

or

c:/>ping personalinstance.service-now.com

if there is a proxy settings for the network, please try to setup the proxy in the studio, please refer to the below article

Configure proxy settings in Talend Studio