"Connection to server failed" error in TAC with remote JobServer v5.6.1 installed in Windows server 2016

[Anonymous]

Hi,

We are using Talend v5.6.1 and trying to run a bat file on a remote AWS Windows 2016 server from TAC. The server is showing as UP and running in Talend server console with ports as green (command: 8000, file transfer: 8001 and monitoring: 8888)

The jobserver in the remote server is also up; configured as a Windows services using a local admin account (the same credentials supplied in Talend server console) and listening to ports 8000, 8001 and 8888 (verified using netstat)

However, when we are running the Execution task, it is failing with error "Connection to server failed"

The same task is working fine on another remote server running on windows server 2012

Log details:

org.talend.remote.commons.exception.ClientServerException: Time out server response for command ', idJob=20180724_070419_sAssu, remoteActionStatus=null, messageType=GET_USEFUL_CRC_LIST, idRequestResponsePair=3AXbddMU, message=null'
org.talend.administrator.scheduler.business.job.deploy.SenderThreadCached.getNonExistFileFromJobServer(SenderThreadCached.java:62)
org.talend.administrator.scheduler.business.job.deploy.SenderThreadCached.prepareLocalArchive(SenderThreadCached.java:106)
org.talend.administrator.scheduler.business.job.deploy.SenderThreadCached.send(SenderThreadCached.java:137)
org.talend.administrator.scheduler.business.job.deploy.SenderThread.run(SenderThread.java:49)
Caused by: Time out server response for command ', idJob=20180724_070419_sAssu, remoteActionStatus=null, messageType=GET_USEFUL_CRC_LIST, idRequestResponsePair=3AXbddMU, message=null'
org.talend.remote.client.AbstractObjectClient.sendCommand(Unknown Source)
org.talend.remote.client.AbstractObjectClient.sendCommand(Unknown Source)
org.talend.administrator.scheduler.business.job.deploy.SenderThreadCached.getNonExistFileFromJobServer(SenderThreadCached.java:55)
org.talend.administrator.scheduler.business.job.deploy.SenderThreadCached.prepareLocalArchive(SenderThreadCached.java:106)
org.talend.administrator.scheduler.business.job.deploy.SenderThreadCached.send(SenderThreadCached.java:137)
org.talend.administrator.scheduler.business.job.deploy.SenderThread.run(SenderThread.java:49)

Additional Information

1. In Talend server console, remote server running on windows 2012 is displaying OS as "Windows Server 2012 R2 6.3" whereas the remote server running on windows 2016 is displaying OS as "Windows NT (unknown) 10.0"    
2. Java version installed - 1.8.0_73 in both the remote servers
3. All inbound and outbound ports open for TCP in the server firewall of windows server 2016

Would appreciate any pointers to fix the issue.

Regards,

Kuntal.

[Anonymous · Accepted solution]

Hello,

Could you please create a case on talend support portal? In this way, we can give you a remote assistance(webex session) through support cycle with priority?

Best regards

Sabrina

[Anonymous]

Hi Sabrina,

Thanks for your suggestion; we did reach out to support team and they informed that this version of Talend is not compatible with Windows Server 2016.  They suggested to upgrade to version 6.3 where only jobServer module is compatible or 6.5 (or onwards) where all Talend modules are compatible.

Regards,

Kuntal.

[Anonymous]

Hello kuntal,

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@kuntaldeb wrote:

Hi Sabrina,

Thanks for your suggestion; we did reach out to support team and they informed that this version of Talend is not compatible with Windows Server 2016.  They suggested to upgrade to version 6.3 where only jobServer module is compatible or 6.5 (or onwards) where all Talend modules are compatible.

Regards,

Kuntal.

---

Thanks for your feedback. It's helpful.

Best regards

Sabrina