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usamazaky
New Contributor

Some users are getting removed automatically

Hello,

I'm facing an issue where all the users Named Cal’s And Document Cals are getting removed automatically from time to time.

Any suggestions, please.

3 Replies
renovero
Contributor

Re: Some users are getting removed automatically

This has happened to me too.
Just one time, but it took place month ago.
I was left with manually adding all data again, good for me that I have made a bunch of screenshots some time earlier.

usamazaky
New Contributor

Re: Some users are getting removed automatically

Each and every time I was doing the same but I need a permanent fix. Any suggestions, please?

renovero
Contributor

Re: Some users are getting removed automatically

Hmm, I can only suggest You one thing.
For me, I have made an batch connected to qvd, in which I monitor uses of CAL's, and licences to documents. But still, if problem occurs, I have to check my collected data and add everything manually.
For You, I think you could backup 2 files:

- F:\QV\ServerDocuments\CalData.pgo
- C:\ProgramData\QlikTech\Lef.txt

The links in explorer are correct for my system, you should check where those files are, in your case.

The first one file is located in Your QlikView Server Document Folder, I think in QMC - System - Management Service - QlikViewServers - YourServer - Folder Access or Folders.
The second one is main data folder for QlikView, I think in that same place in QMC but just in Management Service probably in Auditing tab.
If not, in your case, just search for that files in Your server directories.

Just make an script to backup that files, once/twice a day, when Your users start and end work.
If something goes wrong, and your Data will be deleted, You can try compare Your backup files, and the original files during "vanish problem" and then back them up if (when) the data will be missing in those files.
I hope I have helped You.