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PrakashMathi
New Contributor III

couldn't able to restart Qliksense logging services

Hi,

Recently i did qlik sense November month patchup upgrade. After that i couldn't able to restart the  Qliksense logging services. I am unable to connect to the logging database.  It looks like it couldn't able to connect to the Qlogs (PostgresSQL database). Any Idea?

Thanks in advance

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12 Replies
MVP & Luminary
MVP & Luminary

Re: couldn't able to restart Qliksense logging services

Have you looked at the logs files and checked them for errors?


talk is cheap, supply exceeds demand
PrakashMathi
New Contributor III

Re: couldn't able to restart Qliksense logging services

I get a Database does not exist or is an invalid version .

MVP & Luminary
MVP & Luminary

Re: couldn't able to restart Qliksense logging services

Did you create the QLogs database in the postgresql instance that Qlik Sense normally installs or did you create it in a separate postgresql installation?


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PrakashMathi
New Contributor III

Re: couldn't able to restart Qliksense logging services

I will let you know the answer for your question.

Provided the screenshot of the error which i am getting while manually kick starting the logging services.

Qliksense.png

MVP & Luminary
MVP & Luminary

Re: couldn't able to restart Qliksense logging services

Check the log files.


talk is cheap, supply exceeds demand
PrakashMathi
New Contributor III

Re: couldn't able to restart Qliksense logging services

It looks like log is not enabled. I checked in Event Viewer and it states "Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer".

Also i tried to run certain commands in cmd prmpt validate qlik.logging.service but getting  the below error.

CMD PRMPT.png

MVP & Luminary
MVP & Luminary

Re: couldn't able to restart Qliksense logging services

Can you check if the QLogs database exists?


talk is cheap, supply exceeds demand
PrakashMathi
New Contributor III

Re: couldn't able to restart Qliksense logging services

we are not running the central logging service.

MVP & Luminary
MVP & Luminary

Re: couldn't able to restart Qliksense logging services

I think we already concluded that the service isn't running. Is there a QLogs database? The logging service requires it.


talk is cheap, supply exceeds demand
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