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AnalyticsDev
Contributor III

Cannot view my own support case on qlik support portal

My company has a contract with Qlik Professional services and we have been working to address a problem regarding deployment of Qlik mobile with Okta access gateway.  After many hours and sessions, we cannot get it to work and the professional services rep suggested we open a case with Qlik support.  I did so and have a case number, but Im unable to view my own case!!  It brings me to a page that says "trying to access the support case portal ? or Downloads page? connect with an agent now ... " etc etc.  None of the links work on that page and I cant get to my own ticket.

I get emails from noreplo@qlik saying I need to respond to them otherwise they will close out my case and I cant get to the ticket.  

Any suggestions or if anyone from qlik is monitoring this?  I did reach out to my qlik professional services rep to see if he can help, and I believe previously he did add information to the case, but Qlik support still emails me saying I havent responded.

Thanks in advance.

Labels (1)
5 Replies
mpc
Partner Ambassador

Hi, 

Did you try this URL https://community.qlik.com/t5/crmsupport/page

Regards

From Next Decision and mpc with love
AnalyticsDev
Contributor III
Author

Hi,

Yes, thats the link I was trying to use.  Simply cannot view the case... 

mpc
Partner Ambassador

Hi,

Quite strange, maybe since your partner takes the lead on it, he's the owner of it, and you're only a stakeholder, so you cannot view it anymore ?

Did you try the chatbot to have assistance on it ?

Kind regards

From Next Decision and mpc with love
AnalyticsDev
Contributor III
Author

Yes, I submitted it through chatbot.

Evan_Teitelbaum
Employee

There is no longer email correspondence and you will want to use one of the options here:

1. Support Portal - https://customerportal.qlik.com/
2. Chat - On the community or the support crm system 

https://community.qlik.com/t5/Support/ct-p/qlikSupport

https://customerportal.qlik.com/


3. Phone - 

  • Qlik Data Analytics: 1-877-754-5843
  • Qlik Data Integration: 1-781-730-4060
  • Talend AMER Region: 1-800-810-3065
  • Talend UK Region: 44-800-098-8473
  • Talend APAC Region: 65-800-492-2269

How to contact Qlik Support:
https://community.qlik.com/t5/Official-Support-Articles/How-to-contact-Qlik-Support/ta-p/1837529