Intergrate CA Service Desk Manager With Qlik Sense

[SaiPranathiG]

Hi Qlik Community,

I want show all the incidents or service requested that were assigned to me or a group in Qlik Sense.

May i know if it is possible? - if so, how to proceed.

Thanks in Advance,

Pranathi.

[stevedark]

Hi @SaiPranathiG 

I've not used that particular helpdesk, but I have connected to others (Jira, Zendesk, ServiceNow).

You are most likely going to need to use the REST connector in Sense and then hook into the CA SDM REST API. The documentation for this API is here:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management...

The tricky part will be getting the authentication working. It looks to be a similar sort of authentication to Twitter, so if you can Google and find references to connecting to Twitter with the Qlik REST API connector this may give you some pointers.

Good luck!