Printing service in QlikSense keeps stopping

[Sivanesan]

Hi Everyone

We have a QlikSense client managed setup for one of our customer. We recently noticed that whenever the server is restarted the printing service in QMC shows stopped. But we checked in windows services it shows the service as running. What could the reason for this and where we can find additional logs related to this.

Regards

Sivanesan

[Rohan]

Hi @Sivanesan ,

You can check the logs at : 

C:\ProgramData\Qlik\Sense\Log\

It may just be the case that the Services take some time to get up & that information is reflected after a little while in QMC.

Regards,

Rohan.

[Anil_Babu_Samineni]

For me this sounds like the connection is alive but not shows from process. Can you please check in task manager if the process ID is active against the service which is stopped in QMC? 

[Sivanesan]

Hi @Rohan 

Thanks for your reply. I am seeing below error in the printing service log.

Unexpected exception trying to start the service, restart the service after fixing the problem: Failed to bind port "127.0.0.1:50101"

Regards

Sivanesan

[Sivanesan]

Hi @Anil_Babu_Samineni 

Thanks for the reply. I couldn't find the printing service in the task manager.

Regards

Sivanesan

[Anil_Babu_Samineni]

Did you rebooted server itself (Hint: It works better many cases)

[kumarbala]

we are also facing same issue.what might be the solution?server restart?

[amellado]

Hi Sivanesan,

Use TCPView (https://learn.microsoft.com/en-us/sysinternals/downloads/tcpview) to check if port 50101 is bound to another process. In my case, it was bound to fluent-bit.exe, which is used by Google Cloud. I've changed the port to 50102 in "C:\Program Files\Qlik\Sense\Printing\Printing.exe.config".