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What NOW() function will output??

stalwar1s@@@@@who knows what the now function used below in my expression will produce??

IF(TICKET_STATUS = 'WORK IN PROGRESS' OR TICKET_STATUS='HOLD' OR TICKET_STATUS='ASSIGNED' OR TICKET_STATUS='NEW',

IF(TIER='GOLD' AND NOW()>RESOLVE_BEFORE,'OUT_OF_SLA','IN_SLA'),

IF(TIER='SILVER',

IF(DECODE_PRIORITY ='High' AND (NOW()+2)>RESOLVE_BEFORE,'OUT_OF_SLA',

IF(DECODE_PRIORITY='Medium' AND (NOW()+7)>RESOLVE_BEFORE,'OUT_OF_SLA',

IF(DECODE_PRIORITY='Low' AND (NOW()+10)>RESOLVE_BEFORE,'OUT_OF_SLA','IN_SLA')))))

I want the number(2) in  (NOW()+2) to be in DAYs and not HOURS??

e.g NOW()+2DAYS

92 Replies
Not applicable
Author

Thanks. I will do that.

sunny_talwar

Super

Not applicable
Author

Hi Sunny,

  Hope u having a good day, I know you advised me to refrain from having different topics in a thread, but in this case I feel I would not be able to explain myself to those not familiar with my app as you are.

  Attached is my App. when I click on any option of the filter pan "REMEDY_SLA" and "TIER_INCIDENT_SLA"  pane together, it inflates the figures on their respective Line Graph, but the correct figures are when they are not clicked at the same time. Can you help me check and see where I am doing something wrong?? Thanks

sunny_talwar

Will check once I reach work

Not applicable
Author

Thanks !!!

sunny_talwar

Which tab and what object am I looking at?

Not applicable
Author

"REMEDY_SLA" and "TIER_INCIDENT_SLA" tabs and their respective line chart graphs. Thanks 

sunny_talwar

I am neither seeing REMEDY_SLA or TIER_INCIDENT_SLA tabs?

Capture.PNG

Not applicable
Author

oh Sorry. its on the SDS DASHBOARD(page 1) sheet.

sunny_talwar

See if attached is what you wanted