Customer: Burgan Bank Turkey
Partner: OneDataLake
Industry: Financial Services
Geography: Turkey
Functions: IT, Marketing, Sales
Business Value Driver: Customer Intelligence, New Business Opportunities, Reimagined Processes
Challenges
- Meet new customer expectations of digital services
- Make accurate, real-time data available to service agents and other key functions
- Improve response times and customer engagement
Solution
- Deployed Qlik Replicate to connect the bank's database sources to Kafka pipelines and other connectors.
- Used Qlik Replicate to route data in real time to end-user feeds and applications.
- Implemented a cost-effective and scalable solution that addressed the limitations of the bank's custom ETL solution.
Results
- Qlik Replicate now sits at the center of Burgan Bank's systems and routes data to the Kafka pipelines that form the basis of many of the bank's technology projects.
- Data transfers that could previously take days are now completed reliably in real time.
- Call center agents can resolve issues and make recommendations quickly and effectively, increasing customer happiness.
Links
Video: https://youtu.be/avymlj5W0l0
Case Study: https://rv.roinnovation.com/Qlik/x/Default.aspx?77b82131729a430293f91fbe7965b959
Snapshot: https://rv.roinnovation.com/Qlik/x/Default.aspx?7624770e636441f4ab5ed191fcda4b9e
Sue Macaluso
