Customer: Burgan Bank Turkey

Partner: OneDataLake

Industry: Financial Services

Geography: Turkey

Functions: IT, Marketing, Sales

Business Value Driver: Customer Intelligence, New Business Opportunities, Reimagined Processes

Challenges

• Meet new customer expectations of digital services
• Make accurate, real-time data available to service agents and other key functions
• Improve response times and customer engagement

 Solution

• Deployed Qlik Replicate to connect the bank's database sources to Kafka pipelines and other connectors.
• Used Qlik Replicate to route data in real time to end-user feeds and applications.
• Implemented a cost-effective and scalable solution that addressed the limitations of the bank's custom ETL solution.

 Results

• Qlik Replicate now sits at the center of Burgan Bank's systems and routes data to the Kafka pipelines that form the basis of many of the bank's technology projects.
• Data transfers that could previously take days are now completed reliably in real time.
• Call center agents can resolve issues and make recommendations quickly and effectively, increasing customer happiness.

 Links

Video: https://youtu.be/avymlj5W0l0

Case Study: https://rv.roinnovation.com/Qlik/x/Default.aspx?77b82131729a430293f91fbe7965b959

Snapshot: https://rv.roinnovation.com/Qlik/x/Default.aspx?7624770e636441f4ab5ed191fcda4b9e