16 Replies Latest reply: Mar 25, 2016 4:06 AM by Krishnaroopa Senthilkumar RSS

    QV Webserver not responding

      Hi,

       

      Apologies if this is a very basic issue I'm having. I've trawled the discussion boards but can't quite find the info I'm looking for.

      I have just migrated a Qlikview 11 instance from a Win 7 machine to Win Server 2012. Everything looks OK so far - I have connected to a remote DB, documents are reloading, I can use everything locally (via RDC) fine.

      The only thing I've failed to do is get remote QVWS access via a web session. I've tried this from a browser on the local server itself to exclude any firewall blocking remote connection issues but the page just times out.

      I wasn't the admin of the original setup on the old machine so I don't know if there were any 'specials' that need doing to open up ports or anything?

      The QVWS status reports running OK on the QMC.

       

      Any help greatly appreciated!

       

      Thanks

      Tom

        • Re: QV Webserver not responding
          Adam Booth

          Hi Tom,

           

          Are there any other services running on port 80, such as IIS or another web server, which might be causing a conflict with QVWS? Also check to make sure that the QVWS Access Point Server Connection is pointing to the correct QVS server.

           

          Cheers,

           

          Adam

            • Re: QV Webserver not responding

              Adam,

               

              Thanks for the quick reply!

              I’ve been doing a bit more investigation.

               

              1. Having looked at the firewall settings on the old server, I figured out that QV AccessPoint was being allowed through

              2. I located QV AccessPoint on the new machine - however it is just a shortcut in Start Menu that doesn’t actually point anywhere (perhaps the install went awry, but I’m not sure when)

              3. So, I went back to the QV installer and noticed that Distribution Service was not installed (I thought maybe AccessPoint was part of this), but the install hangs up for a while before this failing with a rather nasty looking:

               

               

               

              I might be barking up the totally wrong tree here with the Distibution Service thing (I’m not even sure what is it or whether I need it!)

              I presume I need to locate the QV AccessPoint application and get it allowed through the firewall, but where is it? (or where should it be?)

               

              Thanks,

              Tom

               

              p.s. no IIS on this server

                • Re: QV Webserver not responding

                  Hi Tom,

                   

                  Have you migrated hardware or upgraded the OS on the same original hardware ?

                   

                  Are you running the appropriate version of QlikView which supports windows 2012? Are you able to share the exact version of QlikView that's installed?

                   

                  Thanks Steve

                    • Re: QV Webserver not responding

                      Hi Steve,

                       

                      -> It is new hardware

                      -> Yes I am using the QV Win2012 installer (11.20 SR4 12129)

                      -> I migrated the config and cal.pgo files across (I muddled through as per the Migration doc from your site, even though this doesn’t go into any Win2012 specifics)

                      -> I’m running with temporary 1 week licenses on the new server which were supplied by my account contact, so the old server is still running a live system ok whilst I verify the new one

                       

                      Tom

                • Re: QV Webserver not responding
                  Clever Anjos

                  There´s a specific version to Windows 2012, please use it

                  • Re: QV Webserver not responding
                    Adam Booth

                    Hi Tom,

                     

                    The WlikView Distribution Service (QDS) is the part of QlikView that reloads documents and distributes them. Might be useful to have that installed.

                     

                    It sounds like you have a fairly poorly install there. The Access Point should be installed as part of the general install process and the component files can be found in C://Program Files/QlikView/web. Might be worth looking to make sure this exists.

                     

                    The shortcut you discovered should just take you to http://localhost/qlikview/index.htm which, if you have the QVWS (QlikView web server) running, should accept the request on port 80 and return you the AccessPoint.

                     

                    Were you following any kind of install guide for this? If so it might be worth un-installing and going back through it step by step to work out what is going wrong. Alternatively, as you have gone from a desktop OS to a server OS it might be worth checking all of the users/groups, permissions and file locations are still correct.

                     

                    Cheers,

                     

                    Adam

                      • Re: QV Webserver not responding

                        OK let me recap.

                         

                        -> QDS is installed and confirmed running

                        -> There is no web directory where you specified

                        -> As I said earlier, I have followed the QV11 migration doucment, however is does not cover Win 2012 (and one of you colleagues told me that there is no equivalent doc for Win2012 yet), so I have done my best to read between the lines. I think I've done quite well as everything from QMC is reporting ststus as OK, so it's just this final step for web access that I'm struggling with

                         

                        Tom

                          • Re: QV Webserver not responding

                            Sorry I just re-read my last - QDS is not installed (I had the windows installer bomb on me with that error in my first post). Let me try to get more log info for you.

                              • Re: QV Webserver not responding

                                OK - here is my current status

                                I uninstalled the whole lot and reinstalled everything again (the normal Win2012 server 11.2 SR4 install, not the piece by piece install as specified in the Migration Guide).

                                I have rebooted the machine and checked that all the QV services are running - fine.

                                So, if, in a browser on the machine I go to http://localhost/qlikview/index.htm , I get a 404: HTTP Error 404. The requested resource is not found.

                                So, now that I have verified the DSC (in fact the whole install, as reported by the installer) is OK, what would the 'normal' steps be in order to debug the web side of things?

                                  • Re: QV Webserver not responding
                                    Adam Booth

                                    Hi Tom,

                                     

                                    This kind of behaviour is usually caused by a conflict on the HTTP/ Port 80 service. Another service intercepts the call and doesn't know where the Access Point is. I know you previously mentioned that IIS is not installed but is there anything else that might be listening on port 80? Skype is a favourite for breaking this kind of thing as it is aggressive at getting access through any firewall and defaults to port 80. Other services also do similar tricks, including the windows service http.sys which binds port 80 and tries to manage it for you.

                                     

                                    Also, do you get any response if you just browse to localhost as a stand-alone address? Is it any different with 127.0.0.1 or 127.0.0.1/qlikview/index.htm ? What about if you use the servers IP address in the address bar?

                                     

                                    I'm afraid my Windows server management is fairly weak so if it isn't anything in this direction I'm not sure what it would be.

                                     

                                    Adam