6 Replies Latest reply: Dec 16, 2013 10:38 AM by Henrik Frost RSS

    QVS service instable, disconnected but running.

      Hi there.

      We are trying to get a Qlikview Test Server to work, that is: a QVS and a Qlikview Web Server both QV11.2 running on a old Windows 2003 server, where we earlier had a QV 10 later QV 11 running (Full Single Machine install). Before installing the QV 11.2 we did rename all old Qlikview-folders with a prefix "_OLD" and went through the RegEdit removing old Qlikview-keys.

      All the below is x64.

       

      The plan was to integrate the QV Test Server and the Test AccessPoint into the QMC on the new qv production setup, which is a Full Single Machine Install on Windows 2008 x64 with a IIS (not Qlikview Webserver).

       

      The problem(s) on the Test invironment:

      1. The QVS service is unstable, which means that it is possible to get the QVS service stated and to get the QMC on the production side to see and to talk to the Test QVS, but after a few minutes the QMC looses the connection to the Test QVS telling that the QVS "is down" and "disconnected" allthough the Test QVS service is still running on the Windows 2003 server.

       

      Trying to license the Test QVS we had the problem that it was not possible to get the LEF file in the normal way by pressing apply after Serial and Code numbers was typed in. We had to copy the LEF text directly into the form in the QMC.

       

      In the QV Event log we find: "300 error Init: The initialization process failed. Failed to capture port."

       

      In the Windows Application log we are getting the following errors:

      A.

      Detection of product '{5DBE95F6-823A-4547-9921-CEDFADA1D2D8}', feature 'Main', component '{B16F8F4C-AC5F-45B6-A585-E59FC813C246}' failed. The resource 'C:\Program Files (x86)\McAfee\Common Framework\LazyCache.dll' does not exist.

       

      B.

      Detection of product '{5DBE95F6-823A-4547-9921-CEDFADA1D2D8}', feature 'Main' failed during request for component '{21E2C07A-F2D2-4B27-811F-92661F26B1C4}'

       

      C.

      Reporting queued error: faulting application QVS.exe, version 11.20.11922.0, faulting module QVS.exe, version 11.20.11922.0, fault address 0x0000000000ead059.

       

      D.

      Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

       

      E.

      The description for Event ID ( 300 ) in Source ( QlikViewServer ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Init: The initialization process failed. Failed to capture port.

       

      In the Windows System log the following errors can be found:

      A.

      Remote Access Connection Manager failed to start because the Point to Point Protocol failed to initialize. %1 is not a valid Win32 application.

      is not a valid Win32 application.

      is not a valid Win32 application.

      is not a valid Win32 application.

       

      B.

      The Remote Access Connection Manager service terminated with the following error:

      Remote Access Connection Manager is not a valid Win32 application.

       

      Besides that there is a problem with the new AccessPoint that is stuck on: "loading content". If that has to do with the Windows Authentication, which some one mentions in connection with a IIS setup, how do we correct that in a setup with a QV Web Server? Or could it bee .NET Framework 4 related, that is: version 4 is not the one being used?

       

      The later problem with "loading content" could be related to the first QVS-instability, I guess.

       

      The is no firewall between the 2 windows servers.

        • Re: QVS service instable, disconnected but running.

          Some more information:

          In the Qlikview Web Server log we get:

           

          File Information

          ================

          AccessPoint.dll: Date=16-05-2013 12:51:40, Version=11.20.11922.0

          PIX.dll: Date=16-05-2013 12:51:38, Version=11.20.11922.0

          QlikView.QVP.dll: Date=16-05-2013 12:51:46, Version=11.20.11922.0

          QVSNetRemote.dll: Date=16-05-2013 12:51:34, Version=11.20.11922.0

          QVSWrapper.dll: Date=16-05-2013 12:51:38, Version=11.20.11922.0

          QVWebServer.exe: Date=16-05-2013 12:51:48, Version=11.20.11922.0

          QVWebServer.exe.config: Date=16-05-2013 11:47:38, Version=

          SNMP.dll: Date=16-05-2013 12:51:38, Version=11.20.11922.0

          SolutionGlobal.dll: Date=16-05-2013 12:51:34, Version=11.20.11922.0

          text.xml: Date=16-05-2013 11:47:34, Version=

          Wrappers.dll: Date=16-05-2013 12:51:38, Version=11.20.11922.0

           

           

          13-12-2013 18:26:29.4018935 Information Configured directories

          13-12-2013 18:26:29.4473186 Information QvWebServer config file not found. (C:\Documents and Settings\All Users\Application Data\QlikTech\WebServer\config.xml)

          13-12-2013 18:26:29.4473186 Information Old config file not found. (C:\Documents and Settings\All Users\Application Data\QlikTech\WebServer\..\QvWebServer\config.xml)

          13-12-2013 18:26:30.0227032 Information register prefix: "https://+:443/scripts/"

          13-12-2013 18:26:30.0227032 Information Connect to server: localhost

          13-12-2013 18:26:30.0832700 Information register prefix: "http://+:80/qvajaxzfc/"

          13-12-2013 18:26:30.0832700 Information register prefix: "http://+:80/scripts/"

          13-12-2013 18:26:30.0832700 Information register prefix: "http://+:80/qlikview/"

          13-12-2013 18:26:30.0832700 Information register prefix: "http://+:80/qvdesktop/"

          13-12-2013 18:26:30.0832700 Information register prefix: "http://+:80/qvplugin/"

          13-12-2013 18:26:30.1286951 Information Attempting to start QVWS soap server at port 4750...

          13-12-2013 18:26:31.0674805 Warning Fail Connect to: localhost

           

           

           

          File Information

          ================

          AccessPoint.dll: Date=16-05-2013 12:51:40, Version=11.20.11922.0

          PIX.dll: Date=16-05-2013 12:51:38, Version=11.20.11922.0

          QlikView.QVP.dll: Date=16-05-2013 12:51:46, Version=11.20.11922.0

          QVSNetRemote.dll: Date=16-05-2013 12:51:34, Version=11.20.11922.0

          QVSWrapper.dll: Date=16-05-2013 12:51:38, Version=11.20.11922.0

          QVWebServer.exe: Date=16-05-2013 12:51:48, Version=11.20.11922.0

          QVWebServer.exe.config: Date=16-05-2013 11:47:38, Version=

          SNMP.dll: Date=16-05-2013 12:51:38, Version=11.20.11922.0

          SolutionGlobal.dll: Date=16-05-2013 12:51:34, Version=11.20.11922.0

          text.xml: Date=16-05-2013 11:47:34, Version=

          Wrappers.dll: Date=16-05-2013 12:51:38, Version=11.20.11922.0

           

           

          13-12-2013 18:30:59.3738958 Information Configured directories

          13-12-2013 18:30:59.3893469 Information Load Settings from: C:\Documents and Settings\All Users\Application Data\QlikTech\WebServer\config.xml

          13-12-2013 18:30:59.5129557 Information register prefix: "https://+:443/scripts/"

          13-12-2013 18:30:59.5129557 Information Connect to server: localhost

          13-12-2013 18:30:59.5129557 Information register prefix: "http://+:80/qvajaxzfc/"

          13-12-2013 18:30:59.5129557 Information register prefix: "http://+:80/scripts/"

          13-12-2013 18:30:59.5129557 Information register prefix: "http://+:80/qlikview/"

          13-12-2013 18:30:59.5129557 Information register prefix: "http://+:80/qvdesktop/"

          13-12-2013 18:30:59.5129557 Information register prefix: "http://+:80/qvplugin/"

          13-12-2013 18:30:59.5284068 Information Attempting to start QVWS soap server at port 4750...

          13-12-2013 18:30:59.6674667 Information Success Connect to: localhost

          13-12-2013 18:30:59.6674667 Information <Global method="QvVersion"></Global>

          13-12-2013 18:30:59.6829178 Information <Global><_retval_>11.20.11922.0</_retval_></Global>

          13-12-2013 18:31:23.6784761 Information Load Settings from: C:\Documents and Settings\All Users\Application Data\QlikTech\WebServer\config.xml

          13-12-2013 18:32:08.1467419 Information Request received [GET]: http://servername/qlikview/

          13-12-2013 18:32:08.2394485 Information Request received [GET]: http://servername/qlikview/index.htm

          13-12-2013 18:32:08.2394485 Information Request received [GET]: http://servername/qlikview/global.css

          13-12-2013 18:32:08.2548996 Information Request received [GET]: http://servername/qlikview/js/jquery-1.7.min.js

          13-12-2013 18:32:08.2548996 Information Request received [GET]: http://servername/qlikview/custom.css

          13-12-2013 18:32:08.2548996 Information Request received [GET]: http://servername/qlikview/images/logo_main.png

          13-12-2013 18:32:08.2548996 Information Request received [GET]: http://servername/qlikview/images/ajax-loader.gif

          13-12-2013 18:32:08.2548996 Information Request received [GET]: http://servername/qlikview/js/login.js

          13-12-2013 18:32:08.2548996 Information Request received [GET]: http://servername/qlikview/js/accessPoint.js

          13-12-2013 18:32:08.3785084 Information Request received [GET]: http://servername/qlikview/images/bg_body.png

          13-12-2013 18:32:08.3785084 Information Request received [GET]: http://servername/qlikview/images/loading_box.png

          13-12-2013 18:32:08.3785084 Information Request received [GET]: http://servername/qlikview/images/bg_tableHead.png

          13-12-2013 18:32:08.3785084 Information Request received [GET]: http://servername/qlikview/images/logo_accessPoint.png

          13-12-2013 18:32:08.3785084 Information Request received [GET]: http://servername/qlikview/images/rule_filterHead.png

          13-12-2013 18:32:08.3785084 Information Request received [GET]: http://servername/qlikview/images/ap_sprite.png

          13-12-2013 18:32:08.3785084 Information Request received [GET]: http://servername/qlikview/images/bg_columnHead_off.png

          13-12-2013 18:32:08.3785084 Information Request received [GET]: http://servername/qlikview/images/rule_columnHead.png

          13-12-2013 18:32:08.3785084 Information Request received [GET]: http://servername/qlikview/images/bg_overlay.png

          13-12-2013 18:32:09.1047101 Information Request received [POST]: http://servername/QvAJAXZfc/AccessPoint.aspx?mark=&platform=browser.MSIE 9.0&dpi=96

          13-12-2013 18:32:09.1356123 Information Load Settings from: C:\Documents and Settings\All Users\Application Data\QlikTech\WebServer\config.xml

          13-12-2013 18:32:09.3982810 Information Request received [GET]: http://servername/qlikview/images/bg_error.png

          13-12-2013 18:32:09.3982810 Information Request received [GET]: http://servername/qlikview/images/bg_error_repeat.png

          13-12-2013 18:32:09.3982810 Information Request received [GET]: http://servername/qlikview/images/btn_savePreferred.png

          13-12-2013 18:32:09.3982810 Information Request received [GET]: http://servername/qlikview/images/searchResults.png

          13-12-2013 18:32:09.3982810 Information Request received [GET]: http://servername/qlikview/images/bg_popTop.png

          13-12-2013 18:32:09.3982810 Information Request received [GET]: http://servername/qlikview/images/bg_popMid.png

          13-12-2013 18:32:09.3982810 Information Request received [GET]: http://servername/qlikview/images/bg_tabs.png

          13-12-2013 18:32:09.3982810 Information Request received [GET]: http://servername/qlikview/images/tab_fav_on.png

          13-12-2013 18:32:09.3982810 Information Request received [GET]: http://servername/qlikview/images/tab_pro_off.png

          13-12-2013 18:32:09.3982810 Information Request received [GET]: http://servername/qlikview/images/box_star.png

          13-12-2013 18:32:09.3982810 Information Request received [GET]: http://servername/qlikview/images/AP_sprite.png

          13-12-2013 18:32:09.3982810 Information Request received [GET]: http://servername/qlikview/images/bg_popBtm.png

          13-12-2013 18:32:09.7227541 Information Request received [GET]: http://servername/QvAJAXZfc/Authenticate.aspx?_=1386955925343

          13-12-2013 18:32:09.7845585 Information Request received [POST]: http://servername/QvAJAXZfc/AccessPoint.aspx?mark=&platform=browser.MSIE 9.0&dpi=96

          13-12-2013 18:32:09.9081673 Information <Global method="GetAdminDocListForUser"><UserId>ROOT\srvqlikview</UserId><Type>1</Type><ExtendedDocInfo>1</ExtendedDocInfo><GroupList><string>S-1-5-21-960230801-3594871819-55524077-513</string><string>S-1-1-0</string><string>S-1-5-21-2562955255-3597036058-3310973195-1006</string><string>S-1-5-32-544</string><string>S-1-5-32-545</string><string>S-1-5-2</string><string>S-1-5-11</string><string>S-1-5-15</string><string>S-1-5-21-960230801-3594871819-55524077-2241</string><string>S-1-5-21-960230801-3594871819-55524077-42318</string><string>S-1-5-21-960230801-3594871819-55524077-52116</string><string>S-1-5-21-960230801-3594871819-55524077-42310</string><string>S-1-5-21-960230801-3594871819-55524077-819613</string><string>S-1-5-21-960230801-3594871819-55524077-2238</string><string>S-1-5-21-1202660629-1659004503-1801674531-18864</string><string>S-1-5-21-1202660629-1659004503-1801674531-18867</string><string>S-1-5-21-960230801-3594871819-55524077-28523</string><string>S-1-5-64-10</string></GroupList><GroupListIsNames>false</GroupListIsNames></Global>

          13-12-2013 18:33:10.4301260 Error QVClient.Execute failed

          13-12-2013 18:33:10.4301260 Warning Connection lost. Reconnect to server: localhost

          13-12-2013 18:34:10.9520847 Warning Fail Connect to: localhost

          13-12-2013 18:34:10.9520847 Information Connect to server: localhost

          13-12-2013 18:34:12.0027595 Error Request failed: An operation was attempted on a nonexistent network connection

          13-12-2013 18:35:11.4740434 Warning Fail Connect to: localhost

          13-12-2013 18:35:13.4517842 Information Connect to server: localhost

          13-12-2013 18:36:13.9681344 Warning Fail Connect to: localhost

          13-12-2013 18:36:15.9601088 Information Connect to server: localhost

          13-12-2013 18:37:16.4818935 Warning Fail Connect to: localhost

          13-12-2013 18:37:18.4738679 Information Connect to server: localhost

          13-12-2013 18:38:18.9906564 Warning Fail Connect to: localhost

          13-12-2013 18:38:20.9847556 Information Connect to server: localhost

          13-12-2013 18:39:21.5004755 Warning Fail Connect to: localhost

          13-12-2013 18:39:23.4955219 Information Connect to server: localhost

          13-12-2013 18:40:24.0171248 Warning Fail Connect to: localhost

          13-12-2013 18:40:26.0121712 Information Connect to server: localhost

          13-12-2013 20:08:26.9218750 Information Start QlikViewWebServer

          13-12-2013 20:08:27.0468750 Information Initializing QvWebServer

          13-12-2013 20:08:27.0468750 Information Assembly debug info=True

          13-12-2013 20:09:27.4843750 Information Product Information

          ===================

          Product name: QlikView Web Server x64

          Client Build Number: 11.20.11922.0

          Target Platform: x64

           

          .....

           

           

          13-12-2013 20:39:28.4824588 Error Request failed: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

          13-12-2013 20:39:52.1666956 Warning Fail Connect to: 10.91.152.37

          13-12-2013 20:39:54.1542391 Information Connect to server: 10.91.152.37

          13-12-2013 20:39:58.7605615 Error Request failed: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond

          13-12-2013 20:40:00.8302942 Information Request received [POST]: http://10.91.152.37/scripts/QVSTunnel.dll

          • Re: QVS service instable, disconnected but running.
            Colin Albert

            Are you using the same licence for the live and test server?

            Each server must have a separate licence otherwise the server service will stop after about 10 minutes in turn.

             

            If you need temporary licence to transfer your system to new hardware, speak to your reseller who can get a temporary licence key.

            If you want to have a test server alongside the live server permanently, then you will need to buy a test server licence, again speak to your reseller.

            • Re: QVS service instable, disconnected but running.

              Some more information:

              We have tried to re-install the TEST QVS and QV Webserver, without any luck.

               

              Earlier we had some problem on the production environment related to the DNS, and we had to change the QMC system setup from using servername to IP-addresses.

               

              To avoid that problem, we did the same change on the TEST environment.

               

              We also tried to make a fully isolated TEST setup, that is: Full Single Install on the Windows 2003. Here something strange happened, when we in the QMC tried to change from servername to ip-address: QMC reported back that a new (Cluster) node was added, which make little sense since we haven't got at Cluster license.

              • Re: QVS service instable, disconnected but running.
                Colin Albert

                When you re-installed the test server setup, did you remove or rename the QlikTech folder in ProgramData, as this will hold some setting files and licence details after the uninstall, and so may not give you the clean install you were expecting.